Cannot change registered email address because old one is now deleted.

I have the same problem here. Please help.
I bought a license of Parallels Desktop 13 yesterday and was supposed to received free upgrade key for version 14, but I think the key was sending to my old mail box.
 
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MichaelL43 said:
I have the same problem here. Please help.
I bought a license of Parallels Desktop 13 yesterday and was supposed to received free upgrade key for version 14, but I think the key was sending to my old mail box.
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Please reply to our private message with requested details for further assistance.
 
I would like to change the email address registered in my account, but i get a notification to follow the instructions sent to my email address that i can't access anymore.
Can you please tell me how it can be changed.
Thanks steve
 
Hello, i have the same problem. My old email address does not exist anymore. Can you send me a private message to solve this problem and bind the new email address to my account, please! Thanks, Florian
 
Hi Hemnath
I have the same issue as others here. Changed my email address and have no access to the old email. My subscription active and all good but want to make sure I have up to date email for future.
 
Dear Parallels Support,
Please come up with a more user-friendly way to solve this issue. What's the sense in mandatorily using the email address as the one and only identifier?
What about the option to answer some security questions to be able to change an outdated email address?
 
StephanM7 said:
Dear Parallels Support,
Please come up with a more user-friendly way to solve this issue. What's the sense in mandatorily using the email address as the one and only identifier?
What about the option to answer some security questions to be able to change an outdated email address?
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Hello StephanM7. You may drop a feature suggestion here. This page is under constant review by the management and developers.
 
I have problem with access to account with old email (confirm Web browser....Reset Account Password....nothing works). Now I create new one with new email.
Is it possible transare licence to new account?
 
I have this same issue - I no longer have access to the email account my Parallels account was associated with, and would like to switch it.
 
I have the same problem. How can I correct this? Please help! Thanks.
Hello.
The email account with which I registered in Parallels (ma******bh.org) has died and I can not access my account.
I have re-registered with my new account (this is where I write: man*******@gmail.com) but the confirmation emails are still being sent to my old account to which I no longer have access because it does not exist.

Can you as admin change the email address in my original account? Old: mail******mbh.org,
New: manfred.*********gmail.com

and combine the two accounts?

Please respond to my new address manfre********gmail.com.
thanks
 
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I have sent a number of messages today trying to resolve the catch 22 issue of not being able (to at first login) and then change my email address because I must confirm the change on a deleted email account. Why is that sensible?
 
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