Cannot change registered email address because old one is now deleted.

Same problem here. I already purchased my new subscription last January but my account is still linked to my old and defunct email address. I can't update my account email address
 
GillesL2 said:
Same problem here. I already purchased my new subscription last January but my account is still linked to my old and defunct email address. I can't update my account email address
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Hello, please provide us with both email addresses (old and new) via the private message we will help you to change your Parallels Accoutn eail address.
 
The email address I have registered for Parallels Desktop for Mac, Parallels Access and Parallel Toolbox is now defunct as I have left the university where this was registered and I have personally paid for this.
I have tried to change the email address but cannot do this because it tells me to respond to an email sent to my OLD email address.
Please don't send me an email - because I won't be able to read it !
Thanks.
 
SimonT14 said:
The email address I have registered for Parallels Desktop for Mac, Parallels Access and Parallel Toolbox is now defunct as I have left the university where this was registered and I have personally paid for this.
I have tried to change the email address but cannot do this because it tells me to respond to an email sent to my OLD email address.
Please don't send me an email - because I won't be able to read it !
Thanks.
Click to expand...
Hi, we have sent you a private message. Please help us with your old and new email addresses along with the purchased invoice copy to do the needful.
 
I have the same problem.
And I have the problem to deactivate license key in Parallels desktop 11 for using Key at other Mac. Parallels Desktop get no Connection to interne, but other there is an active internet connection with other apps like safari.
Thanks
 
Could I get some help on this issue as well: I may have signed up with my old Company email and now don't have access to the original account I made with Parallels or the old company email?
 
GilbertG2 said:
Could I get some help on this issue as well: I may have signed up with my old Company email and now don't have access to the original account I made with Parallels or the old company email?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
same problem.
I don't have access to old email (user name) and now don't have access to the original account I made with Parallels?
 
andrejc said:
same problem.
I don't have access to old email (user name) and now don't have access to the original account I made with Parallels?
Click to expand...
Hello,
Thank you for your feedback
We have sent you a private message to request additional information to proceed further with your request.
Thank you.
 
same problem.
I don't have access to old email (user name) and now don't have access to the original account I made with Parallels?
 
Patricka10 said:
same problem.
I don't have access to old email (user name) and now don't have access to the original account I made with Parallels?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Patricka10 said:
I replied to the private message and uploaded the requested data, but have not heard back.
Click to expand...
Hello,
Thank you for the provided information.
As per your request, we have transferred your Parallels Desktop 6 license to your new account.
Please login to My Account to verify.
Thanks
 
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