Cannot change registered email address because old one is now deleted.

D

Dr Nigel_HD

Bit poster
The email address I have registered for Parallels Desktop for Mac, Parallels Access and Parallel Toolbox is now defunct as I have left the organisation where this was registered (please note I have personally paid the subscriptions and renewal is due later this month).
I have tried to change the email address but cannot do this because it tells me to respond to an email sent to my OLD email address -- and I can't access this any more.
What is the work-around for this ? I can supply a copy of the 2017 sales invoice.
Please don't send me an email - because I won't be able to read it !
Thanks.
 
Dr Nigel_HD said:
The email address I have registered for Parallels Desktop for Mac, Parallels Access and Parallel Toolbox is now defunct as I have left the organisation where this was registered (please note I have personally paid the subscriptions and renewal is due later this month).
I have tried to change the email address but cannot do this because it tells me to respond to an email sent to my OLD email address -- and I can't access this any more.
What is the work-around for this ? I can supply a copy of the 2017 sales invoice.
Please don't send me an email - because I won't be able to read it !
Thanks.
Click to expand...
Hello Dr Nigel_HD, Please check our private conversation.
 
I have the same problem. How can I correct this? Please help! Thanks.
Hello.
The email account with which I registered in Parallels (j*****z@p********salut.net) has died and I can not access my account.
I have re-registered with my new account (this is where I write: j*****z@p******irgili.cat) but the confirmation emails are still being sent to my old account to which I no longer have access because it does not exist.

Can you as admin change the email address in my original account? Old: j*****z@p********salut.net,
New: j*****z@p******irgili.cat?

Please respond to my new address j*****z@p******irgili.cat.
thanks
 
Last edited by a moderator:
juanm9 said:
I have the same problem. How can I correct this? Please help! Thanks.
Hello.
The email account with which I registered in Parallels (j*****z@p********salut.net) has died and I can not access my account.
I have re-registered with my new account (this is where I write: j*****z@p******irgili.cat) but the confirmation emails are still being sent to my old account to which I no longer have access because it does not exist.

Can you as admin change the email address in my original account? Old: j*****z@p********salut.net,
New: j*****z@p******irgili.cat?

Please respond to my new address j*****z@p******irgili.cat.
thanks
Click to expand...
Hi juanm9. Please check our private message.
 
Same issue here...

My license key is still bound to my old email address, and I cannot access support anymore since my former email address is defunct.

Why do you guys make it so hard for private customers to apply changes to an existing account?
I would not create a Twitter or Facebook Messenger account just to reach anyone from you guys to enable me to get support again. This is ridiculous.
 
I have this problem too. We have already had my previous registered email removed by our ISP who manage our email addresses. I now have a new one and need to update the Parallels contact email!! How can this be done?
 
StephanM7 said:
Same issue here...

My license key is still bound to my old email address, and I cannot access support anymore since my former email address is defunct.

Why do you guys make it so hard for private customers to apply changes to an existing account?
I would not create a Twitter or Facebook Messenger account just to reach anyone from you guys to enable me to get support again. This is ridiculous.
Click to expand...
Hello StephanM7, Please check our private conversation.
 
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