"Your Product Activation Key Reached Its Activation Limit..."

Discussion in 'Installation and Configuration of Parallels Desktop' started by Gamesurgeon, May 14, 2014.

  1. JesusC

    JesusC Bit poster

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    Hello Parallels Support,
    I have just upgraded to a new 3 mac and must reactivate Parallels 11 on that machine. Can you please deactivate 1 of my 3 licenses key for my old mac so I can use it on my new mac. Thanks. @jesuscandal
     
  2. DennisS1

    DennisS1 Bit poster

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    2
    Hello Support,
    I just had my logic board replaced in my MacBook Pro and now I can't get into my Parallels 9 Desktop. I get message that "your product activation key reached its limit". Please help
     
  3. RamanaM

    RamanaM Bit poster

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    1
    I need to xfer my activation form Parallel Desktop 11 from old iMac to a new Mac. I thought deactivate from old and reactivate on new should be simple and straight ]forward, but that is not the case. How do I?

    I tried online help, but that does not seem to work.

    $ prlsrvctl deactivate-license
    Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.

    I keep getting the following on the new mac.
    "Your Product Activation Key Reached Its Activation Limit..."
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Ok, but please let us know on which Mac you would like to deactivate your license: MacBook or one of iMac?
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

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    Hi, we've change the internal settings of your key, now you can activate it on you new Mac.
    Please also check you inbox for more information about your keys.
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi the $ prlsrvctl deactivate-license doesn't work for the Parallels Desktop 11, we've change the internal settings of you key, please check the issue.
     
  7. DennisS1

    DennisS1 Bit poster

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    Thank you. It is now working again.
     
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Great! If you have any additional questions, please let us know.
     
  9. TonyLewis

    TonyLewis Bit poster

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    3
    Hello. I am having this same problem Just restored from a Time Machine backup to my new Macbook pro and can not activate Parallels 11 on the new machine. Can you please help?
     
  10. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, We've done it for you, please check.
     
  11. XAVIERS1

    XAVIERS1 Bit poster

    Messages:
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    Hello.. I am also experiencing the same issue and would appreciate some assistance here - support ticket 2169702.
    I bought the licence upgrade to 11 version on the past August. My product is in Spanish, the message is:
     

    Attached Files:

  12. BryanCar

    BryanCar Bit poster

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    3
    Sadly after many many years its time to bid Parallels goodbye. Their licensing policies go back to the dark ages. I have just spent another hour getting my activation code reset after restoring my operating system. Since I beta test operating systems I am constantly load and reloading and each time I get the infuriating excess activations block. Since Parallels management seem not to care one jot about this matter, it is time to look elsewhere. Farewell!
     
    MaryW1 likes this.
  13. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Please completely uninstall the Parallels Desktop 11 using this KB and then execute the following command in Terminal:

    sudo rm -rf /Library/Preferences/Parallels/licenses.xml

    Then install the Parallels Desktop application and check the issue.
     
  14. KleitonS

    KleitonS Bit poster

    Messages:
    1
    Hello everybody.

    Sad to hear that there's a lot of people with the same problem as mine. Maybe Parallels should consider change this policy.

    Ok, I have the same problem here. New mackbook pro 2015 with the same license issue.
    Can you guys please help me with that?
    Support Ticket: 2170340
     
  15. AnthonyS4

    AnthonyS4 Bit poster

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    I am having the same problem as a lot of users, new macbook pro,and I have reached my liecence limit.
     
  16. DonaldF1

    DonaldF1 Bit poster

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    Hi,
    I am now having the same issue, it came back, this is very frustrating indeed.
     
  17. wcameronmartin

    wcameronmartin Bit poster

    Messages:
    1
    I wiped my other computers that had Parallels installed and I got a new computer and its telling me that I've reached the maximum number activations?! I bought this through my University Online Store, do I need to register a complaint with them, or can you help me??
     
  18. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, we've change the internal settings of your key, please activate your Parallels Desktop application again.
     
  19. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, I've checked you're support request, and our Support Team already reset it. Please check the issue and let us know the results.
     
  20. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, we've reset your key, please activate it again.
     

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