"Your Product Activation Key Reached Its Activation Limit..."

wcameronmartin said:
I wiped my other computers that had Parallels installed and I got a new computer and its telling me that I've reached the maximum number activations?! I bought this through my University Online Store, do I need to register a complaint with them, or can you help me??
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Please note, the Parallels End User License Agreement permits one copy of the software to be activated by a single license key on a single computer.
If you have multiple license keys for the software, you may activate that number of copies of the software on the same corresponding number of computers as you have license keys.
The Parallels End User License Agreement is available at: http://www.parallels.com/about/legal/eula/
If you need to deactivate it on you old Mac and reactivate on the new one, please provide us with the license key (in private message).
 
You guys (Parallels) seriously need to update Parallels to include the ability to deactivate. I shouldn't have to make support tickets just to move my license.
 
My leter to Parallels
Hi,
I have told you what I had and needed 2 computers as I have used for years one license !
This time as I stated on my first post and in the forum, I barley use one of them and find no need to spend big money on this.
If you do not want to change your policy , then I need to look into your competition that allows this and there fore will most likely need a refund

I have no idea when you changed but like I stated I used 2 computers in my name with your software for years!
Please advise

VM Ware fusion
License cost for 3 personal Macs $79.99
Like I said I love your software BUT not if you are going to nickel and dime us to death!!
Change your policy or refund me PLEASE
 
Hello
I would like to move license from old MacBook to new Macbook.
But I can not activate a new Macbook.
Old Macbook I was uninstalled, but it seems they've still remains license.
 
Having been completely frustrated by Parallels new licensing policy, I took advantage of VMWare's upgrade for Parallels users for $40 odd. Fusion installed perfectly - you are allowed to install on three machines (personal use). Works as advertised. One happy camper!
 
Dear all,
The Parallels End User License Agreement permits one copy of the software to be activated by a single license key on a single computer.

If you have multiple license keys for the software, you may activate that number of copies of the software on the same corresponding number of computers as you have license keys.

The Parallels End User License Agreement is available at: http://www.parallels.com/about/legal/eula/
 
Same here, upgrading from an older Mac running 10.9 to a newer faster one running 10.10! Since our old version Parallels 9 was not supported by the new OS we upgraded it before migrating with migration assistant to avoid any issues migrating the virtual machine software and application! What a mistake! Now just a few days after purchasing a new Pro renewable license we are told that we have reached the limit!
We followed the instructions for the removal of the old software! We downloaded and ran PDremove which was never able to finish! Than we uninstalled manually according to the instructions posted in support however nothing helped! We send an email to support but we have not received any answer yet nor an acknowledgement! Obviously if here we can see a five miles long forum posting which is over a year old means that Parallels doesn't care and has already reached it's highest point of development and from here just milking and carelessness like many other companies that we have seen come and go! It's a shame!
 
I have the same problem.

I've just purchased two new Macs and wanted to install ver. 10 into them but got the license purchase msg. I removed the ver 10 from old macs, but still got the same msg. How can I solve the problem?
 
KwangsuC said:
I have the same problem.

I've just purchased two new Macs and wanted to install ver. 10 into them but got the license purchase msg. I removed the ver 10 from old macs, but still got the same msg. How can I solve the problem?
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Please go to http://www.parallels.com/products/desktop/support/ and scroll down to where it shows Contact Support then click on Show All and choose from all different forms of contacting support like Phone, Skype, Twitter or Chat! You may have to be loged in, not sure!
We used chat and it took about few minutes for them to reset our license! We didn't see the phone number at first otherwise we would have called since phone support usually is more expensive and making them spend money on support will be the only way to push them to make license migration easier!
 
I setup my Mac to dual boot Yosemite and El Capitan and somehow pissed off the Parallels Activation Server when I tried to activate again. The Parallels Activation server is pissed, and I'm also pissed and requested a refund. I hope their activation server isn't in charge of the sales because pretty soon there going to need to updated it to start giving out refunds instead of activations.

I'm sitting out this release of PD11 and going for VMWare for the year. I hope next year when they are marketing the new features for PD12, they list 700% faster, opens documents 900% quicker, now makes breakfast, lunch and dinner! ... somewhere in the list they also include 'supports 2x more activations for paying customers!'.
 
Khurram said:
Hi Guys,
We recently wanted to move the parallels from one mac to another. we followed the following kb on their website (http://kb.parallels.com/en/116527) to achieve that goal but all in vain. Even though we deleted the Parallels from old computer it is still asking us on the new computer to buy another license, (height of ignorance). We do have upgrade license for Parallels Desktop 9 but there is no support option available on our dashboard. Now we need to purchase the support or we buy another license and what happens to the previous license, aren't we ripped-off by "Paralles". I would call their moving to new mac system as a hook to force their users to buy more licenses. They are arrogant and taking advantage of the mature product they have. I would request you guys to share any alternates to Parallels. Or if anyone knows how to get rid of this license error please assist.
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I have the same problem. Do I have to wait for a message from support as the others?

Greetings vulpecula.
 
Hello,

I just purchased a new laptop and need to transfer my license. I wiped my old laptop. I do not have a support code and I cannot activate the software so I can't submit a support ticket. Can you assist?

Thanks.
 
AndrewW5 said:
Hello,

I just purchased a new laptop and need to transfer my license. I wiped my old laptop. I do not have a support code and I cannot activate the software so I can't submit a support ticket. Can you assist?

Thanks.
Click to expand...

Hello Andrew,

I called the support hotline. The number you find on the support page. I don't know, if you need the American or international number. They linked me to the technical support, where they deactivate and reactivate my key. Now it works fine.
 
AndrewW5 said:
Hello,

I just purchased a new laptop and need to transfer my license. I wiped my old laptop. I do not have a support code and I cannot activate the software so I can't submit a support ticket. Can you assist?

Thanks.
Click to expand...
Hi, we've deactivated it for you, please check.
 
I seem to be in a similar situation to all these people.
On 8/19/15, I purchased "Parallels Desktop for Mac Pro Edition Upgrade". I've been running a Windows 10 VM, no problem. Yesterday, I replaced my Macbook Pro and restored my Time Machine backup to the new laptop. The first time I launched Parallels, I saw an alert that an update to Parallels 11 was available, so I allowed it to download and install. Then, I was presented with an "Activate Parallels Desktop" dialog... since I had purchased an annual subscription, I thought asking me again for my key was rather rude, since I had already registered and activated the key. But I entered the key as requested, then saw an alert that told me my product license had reached its activation limit. Come on guys!! Help me get up and running on my new mac, please!

--Bill
 
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