Hello Parallels Support,
I just subscribed to the Desktop Pro version and it appears that when I tried to activate, I didn't take into effect that I needed to completely re-install my OS X due to system issues. Now, I am unable to activate the Desktop Pro to use. I tried to upgrade my prior version of 10, to 11, it gave the "activation limit message". Then, I tried a new (clean) install and got same issue.
Please reset the activation limit so that I may update my TimeMachine backup to reflect Desktop Pro 11 being active, since I installed it just after my most recent TM backup.
Much thanks, in advance,
Alan