Parallels 20 and Windows 11 24H2 - slow mouse scroll [workaround found]

Discussion in 'Product updates and feedback' started by MartinS4, Oct 15, 2024.

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  1. MacK3

    MacK3 Bit poster

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    Of all the responses. This is the quickest mitigation for me
     
    MacK3, Nov 2, 2024
    #21
  2. GavinS2

    GavinS2 Bit poster

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    I am also suffering with this and it is quite an issue. Please fix.
    I confirm that disabling and re-enabling the Parallels Mouse Driver.
     
    GavinS2, Nov 3, 2024
    #22
  3. SebastianG13

    SebastianG13

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    1
    Hi, I disabled Parallers USB Mouse synchronization device, but I don know how it enabled without mouse (mouse isn't working)
     
    SebastianG13, Nov 9, 2024
    #23
  4. IonutD

    IonutD Bit poster

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    No news on this issue? Is there another official discussion thread?
     
    IonutD, Nov 10, 2024
    #24
  5. Traveloguy

    Traveloguy Bit poster

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    In the end I worked with support to solve issue. The only permanent fix was to completely remove parallels tools, reboot, ans then do a fresh install. That's seems to be the permanent fix.
     
    Traveloguy, Nov 11, 2024
    #25
  6. MartinS4

    MartinS4 Bit poster

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    I tried it and unfortunately, after powering down the VM and starting it again, the problem comes back. So uninstalling and installing Parallels Tools is not a permanent fix (at least for me).
     
    MartinS4, Nov 11, 2024
    #26
  7. RickardA2

    RickardA2 Bit poster

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    Same problem here, this problem came after a fresh install of both Mac OS X and parallells - however I do not have parallels toolbox installed
     
    RickardA2, Nov 12, 2024
    #27
  8. MartinS4

    MartinS4 Bit poster

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    Parallels Toolbox and Parallels Tools are two different things. Parallels Tools are installed automatically in every Parallels Windows VM and are essential for correct function of the VM.
     
    MartinS4, Nov 13, 2024
    #28
  9. IonutD

    IonutD Bit poster

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    Yeah, removing Parallels Tools and reinstalling didn't work for me. After powering down the VM and starting again, the problem comes back.
     
    IonutD, Nov 13, 2024
    #29
  10. RyanR15

    RyanR15

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    1
    Extremely annoyed. Parallels, please figure out the issue! Having to disable the Parallels USB Mouse synchronization device then reenable every time windows starts is NOT a solution!
     
    RyanR15, Nov 15, 2024
    #30
  11. Avinash Bundhoo

    Avinash Bundhoo Staff Member

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    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
    Avinash Bundhoo, Nov 15, 2024
    #31
  12. JoshK15

    JoshK15 Bit poster

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    I have the same issue; restarting works for me, but as many said, it comes back after every other power-up.
     
    JoshK15, Nov 16, 2024
    #32
  13. DominiqueF1

    DominiqueF1 Bit poster

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    Same here, report send (475750402). Very annoying bug as scrolling is kind of.... essential. Also linked this thread in the report details, hope this gets fixed soon.
     
    DominiqueF1, Nov 17, 2024
    #33
  14. Ashley Chumun

    Ashley Chumun Staff Member

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    166
    Hello Everyone,
    Please note that this is a known issue with Parallels Desktop and our development team is currently working on this issue.
    As a temporary workaround, please follow the steps below to regain back normal scrolling (Without needing to reinstall Parallels Tools):
    1. Open Parallels Desktop > Launch your Virtual Machine
    2. If you notice the slow scrolling issue > Click on the "Actions" menu on top of the Mac menu bar > Suspend
    3. Once the virtual machine is suspended > Resume it again by clicking on the play button
    Performing the steps above shall allow you to regain back the normal scrolling.
    We advise you to subscribe to this article https://kb.parallels.com/en/130212 ("Get Updates" button) to get informed once there are any updates on this.
    Thank you.
     
    Ashley Chumun, Nov 17, 2024
    #34
    DanielW43, JoshK15 and DominiqueF1 like this.
  15. kunze50

    kunze50 Bit poster

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    I'm not sure if it's related, but likely is.. my continuity camera also looses the ability to be seen in the Windows environment. A reinstall of Parallel tools fixes it temporarily until a restart, like others have mentioned. Hopefully this also gets patched in the next release.
     
    kunze50, Nov 20, 2024 at 1:50 PM
    #35
  16. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    166
    Best Answer
    Hello Everyone,
    Please follow the steps below to fix the issue with slow scrolling inside your Windows Virtual Machines:
    1. Open Parallels Desktop > Launch your Windows Virtual machine experiencing the scrolling issue.
    2. Click on the Windows Start Icon > Type CMD > Right click on Command Prompt > Run as Administrator
    3. Execute the command below:
    powercfg /hibernate off
    4. Shutdown the virtual machine (Click on the Windows Start Icon > Click on the Power Button > Shutdown)
    5. Launch the Windows Virtual Machine again > The scrolling should be back to normal.
    Thank you!
     
    Ashley Chumun, Nov 21, 2024 at 12:50 AM
    #36
  17. RomanM14

    RomanM14

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    2
    Please don't keep writing similar instructions here like powercfg /hibernate off, various reboots and the like that don't work! The problem is probably with the mouse graphics acceleration + system. The mouse moves the page, then after stopping the page it suddenly jumps a few lines. It does it on Edge, in settings, everywhere. Why don't you test it? I paid a lot of money for parallels Desktop but this is your shame and my wasted money! Fix it !!! :mad:
     
    RomanM14, Nov 22, 2024 at 10:32 PM
    #37
  18. RomanM14

    RomanM14

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    2
    To complete the lineup: Mac mini M4, MacOS Sequoia latest version, Windows 11 latest, Parallels Desktop latest version.
     
    RomanM14, Nov 22, 2024 at 10:48 PM
    #38
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