Parallels 11 activation on OS X 10.13.6 fails (Check your Internet connection)

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MichaelP88

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Dear all,
there are already at least 2 similar threads with the same topic but without any solution so far.
I just completely reinstalled my iMac mid2011 from scratch (after reformatting the drives).
I used the latest OSX supported for that model which is 10.13.6 High Sierra (where Parallels 11 was running fine before I formatted the drives).
During the Parallels 11 installation process I was asked to enter my account data for activation.
It failed with the following error message: "Check your Internet connection". My internet connection is fine! I am just logged in in my Parallels account and downloaded my P11 copy from there (plus the license key).
I think Parallels has changed something with the activation servers (I faced the same issue with Adobe Lightroom 6, but Adobe provided a workaround for this).
Can you please support and tell me how to activate my copy of Parallels 11 on OSX 10.13.6.? I payed for it and legally own it (without any expiration date)! I think I should be able to install and use it.
To make things clear. Product is "Parallels Desktop 11 for Mac". I entered correct mail-address and password for my parallels account. After confirmation - the error message "Check your Internet connection" appears.
From my experience with Adobe Lightroom 6 activation I think there it was related to an update of the Adobe activation servers to TLS 1.2.
Please Parallels Support - help the users with this activation issue. I am not alone.
I already tried https://kb.parallels.com/124073 and https://kb.parallels.com/en/113744. But after executing all the steps the problem still exists.
Thank you and best regards!
 
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Hi, we encounter the same problem. Internet Connection is fine (No Proxy, no ip adresses in etc/hosts.). The VM worked for Years, after a reboot of the physical machine Parallels Desktop V11 asks for Activation, when cklicking Check License we get the Error "Check your Internet Connection". We have now 4 days left to activate. This machine is hosting a virtual machine which is in production in a Hotel and we cannot afford any downtime! Thanks a lot for your help!
 
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DanielB101 said:
Hi, we encounter the same problem. Internet Connection is fine (No Proxy, no ip adresses in etc/hosts.). The VM worked for Years, after a reboot of the physical machine Parallels Desktop V11 asks for Activation, when cklicking Check License we get the Error "Check your Internet Connection". We have now 4 days left to activate. This machine is hosting a virtual machine which is in production in a Hotel and we cannot afford any downtime! Thanks a lot for your help!
Click to expand...
See also this screenshot. Help is really needed, tanks a lot.
upload_2024-10-25_9-3-4.png
 
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Avinash Bundhoo said:
Hello,

Thank. you for reaching out.

Please check your inbox. We have sent to you the instructions.

Thanks
Click to expand...
Hi Avinash


Thanks a lot for your reply.

Is the upgrade also possible when the current Version stopped working due to missing activation on Monday? Why I ask: If we would do it today, there would be a downtime which we try to avoid, on the other hand on Monday most parts of the Hotel are closed and a downtime would not be so problematic.

Thanks a lot for your help which is much appreciated!.


Kind regards

Claude
 
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Hello Avinash,
Can you please send me the instructions I am getting the same message, I removed Parallels 11 downloaded fresh and reinstalled still getting this "no internet" message.
 
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Hello Avinash
I have the same problem. My subscription has renewed automatically - it is paid- but does not activate. The grace period has started and there is one day left. I have reached out to Parallels Support and they have been unable to provide a solution, despite two attempts. Please help as quickly as possible. Thank you
 
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SAME PROBLEM HERE. MY LAPTOP DIED. I ACQUIRED A DIFFERENT LAPTOP AND RESTORED WITH TIMEMACHINE. YES, MY LAPTOP IS OLD. SO WHAT!!! NOW WHEN PARALLELS DESKTOP 11 FOR MAC SPINS UP IT WANTS THE LICENSE KEY WHICH I ENTER BUT I GET THE SAME ERROR MESSAGE AS EVERYONE ELSE HERE DOCUMENTS.

PLEASE SEND ME INSTRUCTIONS ON HOW TO GET PAST THIS.
 
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I am having the same problem. I lost internet connection from the Parallels And when I reinstalled it I keep getting this message "
Check your Internet connection and try again. If the problem persists, follow this link to register your copy of Parallels Desktop."
I really need this sorted. I have just replaced my Drive and have upgraded to 10.15.7 but still get the same error
 
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same problem, was working fine, paid for an upgrade to the latest version and now unable to install as telling me their is no internet connection when there is due it seems to the mac running on an external ssd - which is very common as seen by all the people with problems.

perhaps @Avinash Bundhoo could send me the solution, either that or a refund
 
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