Parallels 11 activation on OS X 10.13.6 fails (Check your Internet connection)

Hello Avinash, I am having the exact same issue - could you message me as well with the fix, please? I have tried the kb fixes, but also did not resolve it for me. Thank you in advance!
 
IvanB3 said:
Hello Avinash, I am having the exact same issue - could you message me as well with the fix, please? I have tried the kb fixes, but also did not resolve it for me. Thank you in advance!
Click to expand...
Hello Ivan,

Thank you for reaching out.

Are you having issue to activate Parallels Desktop 11?

Please give more details on your request and share any error message.

Thanks
 
Avinash Bundhoo said:
Hello Ivan,

Thank you for reaching out.

Are you having issue to activate Parallels Desktop 11?

Please give more details on your request and share any error message.

Thanks
Click to expand...
Hello Avinash,
I run OS X 10.9 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
"Check your Internet connection".
My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
 
IvanB3 said:
Hello Avinash,
I run OS X 10.9 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
"Check your Internet connection".
My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
Click to expand...
Hello.

Please check your personal message inbox.
We have sent to you the steps to follow.

Thank you!
 
Avinash Bundhoo said:
Hello.

Please check your personal message inbox.
We have sent to you the steps to follow.

Thank you!
Click to expand...
Hello Avinash,
Thanks for your email and the opportunity to install parallels desktop 13.
Unfortunately, I got the following message:
"Access denied. You do not have enough rights to use this virtual machine".
I followed all instructions including those of KB 5733, but the result was negative.
I would be grateful for any advice.
Thank you in advance!
 
Hello Avinush, I am also having the same problem. Could you email me the instructions. I have just purchased the Parallels Desktop 11 upgrade licence key and tried the terminal suggestion but that didn't work. Could you email me instructions to activate it, as it keeps saying ''please check the internet and try again'' - thank you.
 
Dear Avinash, if you could send me the instructions you sent to Ivan that would be very help and kind of you. Thank you. Regards - Giorgio.
 
Hello Avinash,
I run OS X 10.12.6 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
"Check your Internet connection".
My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
 
CarlosH6 said:
Hello Avinash,
I run OS X 10.12.6 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
"Check your Internet connection".
My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
Click to expand...
Hello.
Please check your personal message inbox.
We have sent to you the steps to follow.
Thank you!
 
Hello, I've encountered the same issue with Parallel, it doesn't allow me to activate the system. I have a valid user name and password, and my internet connection is fine. Not sure why it shows"Check your Internet connection".
 
RitaH1 said:
Hello, I've encountered the same issue with Parallel, it doesn't allow me to activate the system. I have a valid user name and password, and my internet connection is fine. Not sure why it shows"Check your Internet connection".
Click to expand...
Hello,
Thank you for reaching out.
We have verified your account with your current email address but could not find any license key associated.
We have sent you a private message, please check it and provide us with the requested information.
Thanks
 
INS said:
Dear Avinash, if you could send me the instructions you sent to Ivan that would be very help and kind of you. Thank you. Regards - Giorgio.
Click to expand...
Hello,
Thank you for reaching out.
You have already been provided with the instructions.
The license key is now active on your machine.

Thanks
 
Hello, I've encountered the same issue with Parallel, it doesn't allow me to activate the system. I have a valid user name and password, and my internet connection is fine. Can you help me, please
 
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