Parallels 11 activation on OS X 10.13.6 fails (Check your Internet connection)

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MichaelP88

Bit poster
Dear all,
there are already at least 2 similar threads with the same topic but without any solution so far.
I just completely reinstalled my iMac mid2011 from scratch (after reformatting the drives).
I used the latest OSX supported for that model which is 10.13.6 High Sierra (where Parallels 11 was running fine before I formatted the drives).
During the Parallels 11 installation process I was asked to enter my account data for activation.
It failed with the following error message: "Check your Internet connection". My internet connection is fine! I am just logged in in my Parallels account and downloaded my P11 copy from there (plus the license key).
I think Parallels has changed something with the activation servers (I faced the same issue with Adobe Lightroom 6, but Adobe provided a workaround for this).
Can you please support and tell me how to activate my copy of Parallels 11 on OSX 10.13.6.? I payed for it and legally own it (without any expiration date)! I think I should be able to install and use it.
To make things clear. Product is "Parallels Desktop 11 for Mac". I entered correct mail-address and password for my parallels account. After confirmation - the error message "Check your Internet connection" appears.
From my experience with Adobe Lightroom 6 activation I think there it was related to an update of the Adobe activation servers to TLS 1.2.
Please Parallels Support - help the users with this activation issue. I am not alone.
I already tried https://kb.parallels.com/124073 and https://kb.parallels.com/en/113744. But after executing all the steps the problem still exists.
Thank you and best regards!
 
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Dear @Avinash Bundhoo, I'm experiencing the same problem as everyone else on this forum. Had to replace the motherboard on my Mac, and after trying to reinstall Parallels, I get the "can't connect to internet" error message when trying to activate the license key. Used to work just fine before. Tried all the recommended troubleshooting tips, but no luck I'm afraid. Are you able to help please? Many thanks, ed.
 
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Having the exact same problem. Old laptop died, got a replacement and restored everything with Time Machine. Parallels 11 starts up fine but won't activate - keeps giving me the "check your internet connection" error even though internet is working fine.
I have my original license key and it's a paid license. Please send me those instructions, thanks.
 
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EdR3 said:
Dear @Avinash Bundhoo, I'm experiencing the same problem as everyone else on this forum. Had to replace the motherboard on my Mac, and after trying to reinstall Parallels, I get the "can't connect to internet" error message when trying to activate the license key. Used to work just fine before. Tried all the recommended troubleshooting tips, but no luck I'm afraid. Are you able to help please? Many thanks, ed.
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Hi @Avinash Bundhoo, just wondering whether you have any thoughts on this please? Hopefully you can see my license key registration in my Parallels account. Many thanks, ed.
 
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EdR3 said:
Hi @DanielB101, are you able to share the instructions that Avinash kindly sent you please? Have tried reaching out to him but haven't had any luck. Would love to get Parallels working again on my Mac - am experiencing exactly the same issue as you. Many thanks, ed.
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Hello Ed,
Thank you for reaching out.
We have sent you a private message, please check it and follow the required steps
Best regards!
 
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Hello @Avinash Bundhoo,
I need help with Parallels Desktop 11 for Mac. I installed it back in January 2016 and everything was fine until my 2015 Macbook Pro crashed a few days ago so I had to reinstall the OS and all the applications but now I need help making it work on my 2015 MacBook Pro. I have the January 6, 2016 confirmation email from [email protected] when I first registered it but I keep getting the "check your internet connection" error message when trying to activate the license key. It used to work just fine before. I tried all the recommended troubleshooting tips. My internet is working fine. Please advise.
 
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ChrisL56 said:
Hello @Avinash Bundhoo,
I need help with Parallels Desktop 11 for Mac. I installed it back in January 2016 and everything was fine until my 2015 Macbook Pro crashed a few days ago so I had to reinstall the OS and all the applications but now I need help making it work on my 2015 MacBook Pro. I have the January 6, 2016 confirmation email from [email protected] when I first registered it but I keep getting the "check your internet connection" error message when trying to activate the license key. It used to work just fine before. I tried all the recommended troubleshooting tips. My internet is working fine. Please advise.
Click to expand...
Hello @ChrisL56 ,
Thank you for reaching out.
We have sent you a private message, please check it and provide us with the requested info.
Best regards!
 
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ThomS2 said:
I am experiencing the same issue, can you please get in contact?
Thanks
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FYI I've also switched to an external SSD (which worked for years), but the iMac which originally booted from this SSD died. I replaced the Mac (basically same model [2013] slightly newer OS and with fusion drive) and tried migrating to this replacement Mac's internal HD but OS version didn't support Parallels 11 and internal drive was horribly slow so I went back to booting from SSD and everything besides Parallels works great. The error I see is the same as the other users: check your network.
 
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ThomS2 said:
FYI I've also switched to an external SSD (which worked for years), but the iMac which originally booted from this SSD died. I replaced the Mac (basically same model [2013] slightly newer OS and with fusion drive) and tried migrating to this replacement Mac's internal HD but OS version didn't support Parallels 11 and internal drive was horribly slow so I went back to booting from SSD and everything besides Parallels works great. The error I see is the same as the other users: check your network.
Click to expand...
@Ashley Chumun
 
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I am trying to run Parallels 11 on my Mac Pro I have a working license on my mac mini but I want to move it to the mac pro. I have tried copying the /library/preferences/parallels folder but that results in a service error. I need it fixed
 
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Avinash Bundhoo said:
Hello Ed,
Thank you for reaching out.
We have sent you a private message, please check it and follow the required steps
Best regards!
Click to expand...
I am having the same problem with internet connection error for Parallels 11 on mac 10.13.6. I entered legacy upgrade key v11 and previous upgrade key from Parallels v9. I tried everything in this thread. Please help. thank you, Neil
 
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Hi Parallels staff, first of all I hope this message finds you well and healthy.
I am experiencing the same issue already mentioned in this Forum by many other community members: I am unable to activate my Legacy license of Parallels Desktop 11 for Mac. Could you please help me further?
Thank you in advance and best regards.
 
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