Hello, recenly my subscription got renewed on October 23rd but as i no longer need my parallel for my work i'm attempting to cancel my subscription.
Here is where my problems started
First, i can't find my purchased product on my dashboard, i've tried logging in and out with my apple account, google, accound, and conventional email + password (https://my.parallels.com/home)
Then, i tried following this tutorial https://kb.parallels.com/en/124725, but even after i follow through, i still can't find my purchase. Whenever i click restore purchae from my dashboard or click the restore purchase button from this page, https://my.parallels.com/add-key, a pop-up will appear with a "find purchase button", but whenever i click it, nothing happens.
i tried other suggestions such as clicking manage subscription to my email, but it will loop to my dashboard, in which my license is not yet accessible. Trying to accessing customer support only results in redirection to knowledge database and at very best a chatbot that kept on parrotting recommendations of tutorials (which doesn't solve my problem.
To summarize please kindly help cancel my subscription. I would also like to request a refund if possible, as i haven't use my product at all since my subscription renewal (which also i don't consent in renewing). I've seen similar issue being raised in this forum. I think customer support should consider granting full refund, especially for such reasonable reason of no longer needing the product in the moment. Please don't traumatize customers in using your product just because of mere subscription cancellation and licensing issue. Thank you in advance to the support team.
Here is where my problems started
First, i can't find my purchased product on my dashboard, i've tried logging in and out with my apple account, google, accound, and conventional email + password (https://my.parallels.com/home)
Then, i tried following this tutorial https://kb.parallels.com/en/124725, but even after i follow through, i still can't find my purchase. Whenever i click restore purchae from my dashboard or click the restore purchase button from this page, https://my.parallels.com/add-key, a pop-up will appear with a "find purchase button", but whenever i click it, nothing happens.
i tried other suggestions such as clicking manage subscription to my email, but it will loop to my dashboard, in which my license is not yet accessible. Trying to accessing customer support only results in redirection to knowledge database and at very best a chatbot that kept on parrotting recommendations of tutorials (which doesn't solve my problem.
To summarize please kindly help cancel my subscription. I would also like to request a refund if possible, as i haven't use my product at all since my subscription renewal (which also i don't consent in renewing). I've seen similar issue being raised in this forum. I think customer support should consider granting full refund, especially for such reasonable reason of no longer needing the product in the moment. Please don't traumatize customers in using your product just because of mere subscription cancellation and licensing issue. Thank you in advance to the support team.