Accidental purchase of Upgrade instead of New License - Ticket #5807064

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PoojithR

Bit poster
Ticket Reference: #5807064
Product: Parallels Desktop for Mac Pro Edition
Hi Parallels Support Team and Community,
I am a brand-new user and have accidentally purchased the Pro Edition Upgrade version instead of a New User full license. Because I do not have a license for a previous version, I am unable to activate it.
I have already opened a support ticket (#5807064) and uploaded my invoice via the secure Cleverbridge link provided by the support bot, but I am posting here to ensure the request is visible to the forum moderators who process these errors.
Could a staff member please review my ticket and process a full refund for this accidental upgrade order? I want to purchase the correct full license as soon as this is resolved. [
Thank you for your assistance.
 
PoojithR said:
Ticket Reference: #5807064
Product: Parallels Desktop for Mac Pro Edition
Hi Parallels Support Team and Community,
I am a brand-new user and have accidentally purchased the Pro Edition Upgrade version instead of a New User full license. Because I do not have a license for a previous version, I am unable to activate it.
I have already opened a support ticket (#5807064) and uploaded my invoice via the secure Cleverbridge link provided by the support bot, but I am posting here to ensure the request is visible to the forum moderators who process these errors.
Could a staff member please review my ticket and process a full refund for this accidental upgrade order? I want to purchase the correct full license as soon as this is resolved. [
Thank you for your assistance.
Click to expand...
Hello,

Thank you for reaching out.

Our team has already assisted with the ticket you raised.

Thanks
 
Good to hear the support team already helped resolve the issue. Mistakes like this can happen, so quick customer support really makes a difference!
 
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