new user

Dear Parallels Support Team, I purchased a Parallels Desktop license today (Order ID: 5846581), but I accidentally selected the Upgrade version instead of a new full license. Since I do not own a previous license key to complete the upgrade verification, I am unable to activate the product and...

Ticket Reference: #5807064 Product: Parallels Desktop for Mac Pro Edition Hi Parallels Support Team and Community, I am a brand-new user and have accidentally purchased the Pro Edition Upgrade version instead of a New User full license. Because I do not have a license for a previous version, I...

Hello. I am a new Parallels user, and so far loving the app. HOWEVER.... I am trying to download a YouTube video (see link below) Nothing seems to be working! different videos also not working Very frustrating, considering this was the main reason for my purchase. I have created the following...

I have just purchased the Parallels 15 and a licence for Windows 10. I downloaded the iso file for Windows but it has so far taken over 7 hours, having followed all the prompts on the installation set up for Parallels to begin the OS installation, with the spinning icon going nowhere. How long...