Ticket Reference: #5807064
Product: Parallels Desktop for Mac Pro Edition
Hi Parallels Support Team and Community,
I am a brand-new user and have accidentally purchased the Pro Edition Upgrade version instead of a New User full license. Because I do not have a license for a previous version, I am unable to activate it.
I have already opened a support ticket (#5807064) and uploaded my invoice via the secure Cleverbridge link provided by the support bot, but I am posting here to ensure the request is visible to the forum moderators who process these errors.
Could a staff member please review my ticket and process a full refund for this accidental upgrade order? I want to purchase the correct full license as soon as this is resolved. [
Thank you for your assistance.
Product: Parallels Desktop for Mac Pro Edition
Hi Parallels Support Team and Community,
I am a brand-new user and have accidentally purchased the Pro Edition Upgrade version instead of a New User full license. Because I do not have a license for a previous version, I am unable to activate it.
I have already opened a support ticket (#5807064) and uploaded my invoice via the secure Cleverbridge link provided by the support bot, but I am posting here to ensure the request is visible to the forum moderators who process these errors.
Could a staff member please review my ticket and process a full refund for this accidental upgrade order? I want to purchase the correct full license as soon as this is resolved. [
Thank you for your assistance.