support contact

The license server is rejecting my subscription activation on my MacMini and my Laptop even though I recently purchased a 1 year Pro subscription. Please reset or fix this issue. Everything was working fine up until today.

I got a new work laptop and transferred my existing win11 VM from my previous MacBook to my new one. My parallels desktop installation (and the VM) work fine, but it's now requiring me to buy a new license. My colleague had this same issue and it was resolved by a lengthy back and forth via...

I am so skin-peelingly frustrated with the Parallels website and unsubscribe options. I received an email saying my subscription will automatically renew. My subscription number is #S45167281. The link in the email takes me to a totally blank page with only two options: My linked paypal which I...

Parallels Desktop for Mac tries to open then times out. Here's what I've done so far - updated both Parallels and MacOS to latest release uninstalled and reinstalled Parallels booted in recovery mode and run first aid on disc utility hard reset several times This VM worked 3 weeks ago...

I don't use Parallels all that often but I keep a subscription just in case I need it. I just needed to ask a question and it looks like the only way to contact support is through Facebook or X??? What do you do if you don't have accounts on either of these? Weird if true. Is there no other way...

Followed all instructions but there is definitely no available way, space or button to cancel my 30 days trial of Parallels Desktop 20. Please cancel my subscription immediately. I already (one day ago...) sent a message to Parallels Support regarding this same issue (Ticket 5148897) to no...

What is the best way to get Parallels customer service to respond within a timely manner. Can somone provide there email and best contact information. Additionally, forward/back don't seem to work as well as tab switching within browsers, if anyone has information on this that'd be great aswell..

I NEED SUPPORT HELP. But can't seem to be able to get any, no matter where I look! Windows will not open in Parallels. This is my third post here in the Parallels Forum with no responses. I've tried using Facebook Messenger and with 12-24 hours between my responses and their replies, it is...

Can someone please tell me how to get a support ticket so I can talk to someone about my issue? I have a subscription that doesn't expire until Sept 2023. The only support choices I am given are Twitter, Telegram, Community Forum and FB Messenger. After a lightening strike two years ago it...

What is the process of accessing support? 1. I am logged in and have gone to the following URL: https://www.parallels.com/support/ to attempt to connect. 2. From there, I select "log in" despite already being logged in and am routed to https://my.parallels.com/support/. 3. At this point, I...

I've not used parallels for many years as I sold my MacBook. But Today I've just received an email saying my account was signed in from an unrecognized web browser in Italy (I live in the Ireland). I've changed my password but is there anything else i need to worry about? I'm a little concerned...

Hello. I am kindly requesting that all of the registered activations, related to my Parallels 10 license be deleted/refreshed/purged. The license is attached to the email on this account. I have not used the license in several years & no longer have access to the machines that they were...

I have a support issue and need to speak to someone at Parallels, but as we are a business, we don't have a twitter or facebook I can use to contact them with, as our support requests and communications need to be auditable (hence why we have email). Who can I email to get support, like an...

Hello Parallels Support Team, I'd like to change the email address but I am not able to confirm the change because I have no access to the email. The new email (I am using right now) I'd like to use is already used as paralles account. I know the password of both parallels accounts and the...

Hello all, Has any one noticed a recent update forcing you to sign in to parallels account before starting a VM, I have a Pro license, but don't have the license key, I wanted to contact the support team, does any one know if there is an email or phone number they can be contacted on please...