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We are unable to locate the activation key you are trying to deactivate. Please check our private message and reply to it with the key to check.Hello,
I also have an issue deactivating the renewable license. I get the same error after executing `prlsrvctl deactivate-license`:
Failed to deactivate the license: Unable to deactivate the product. Your type of license cannot be deactivated.
We have made changes to the activation key. Please follow the instructions below:I'm encountering a similar problem. I am an owner of Parallels Desktop 10 for Mac, but haven't used the product in a while. I tried today to open it again on the same and only laptop I've ever used it on, but am encountering an error code that reads "Unable to confirm product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." However, I have never used this license on any other account. Can you please clarify why this is happening?
Thanks, Meena! I activated successfully now!Hello YiqinS, We have made few changes in the key settings, please reactivate with the same license key and keep us posted the results. Thanks!