"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

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Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
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halcwb said:
Same problem here. Read the product comparison between the home and pro edition, that specifically says that with a pro subscription "maximum licenses allowed: unlimited". Just bought the pro edition. But apparently it means, you're allowed to spend unlimited money while using the pro edition on licenses, but for every single host instance you have to buy a subscription???
Click to expand...

Same for me.... This has to be fixed. Otherwise I'll need to step back to VMWare again.
 
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I have the same problem in the company for the license of a colleague who has Parallel hardships 9.
"Your product license has reached the activation limit. Contact the Parallels support team for assistance."
He also contact support because they do not receive the validation email. If you contact me privately I give her account id and the license number of blocked
Please Help!
 
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Hi everybody,

I have the same trouble as you all : Your product license has reached the activation limit. Contact the Parallels support team for assistance.

I have two computers. Both have just been clean installed with El Capitan. I have 2 Parallels Licences : the first one for my Macbook Air, and a second one for an iMac. The first licence is a Business Edition, and it runs perfectly on the MBA. The second one was running on Yosemite before installation. But I can't reinstall it on the iMac (under El Capitan) with the same "error message".

In the Parallels Web Site, in my account, only one key appears in the list ! (and all my old keys : I use Parallels since the 5.0 version), but my second key (for the Business Edition) doesn't ! Both of them are registered on the same email address, I have my proof of purchase for both of them.

I can't use my iMac with Parallels anymore, and I must change my laptop soon, so what is the solution to reinstall without loosing to much time ?

Many thanks in advance

(Sorry for my poor english)
 
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Alessandro1 said:
I have the same problem in the company for the license of a colleague who has Parallel hardships 9.
"Your product license has reached the activation limit. Contact the Parallels support team for assistance."
He also contact support because they do not receive the validation email. If you contact me privately I give her account id and the license number of blocked
Please Help!
Click to expand...
Please check your private message.
 
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PatriceL said:
Hi everybody,

I have the same trouble as you all : Your product license has reached the activation limit. Contact the Parallels support team for assistance.

I have two computers. Both have just been clean installed with El Capitan. I have 2 Parallels Licences : the first one for my Macbook Air, and a second one for an iMac. The first licence is a Business Edition, and it runs perfectly on the MBA. The second one was running on Yosemite before installation. But I can't reinstall it on the iMac (under El Capitan) with the same "error message".

In the Parallels Web Site, in my account, only one key appears in the list ! (and all my old keys : I use Parallels since the 5.0 version), but my second key (for the Business Edition) doesn't ! Both of them are registered on the same email address, I have my proof of purchase for both of them.

I can't use my iMac with Parallels anymore, and I must change my laptop soon, so what is the solution to reinstall without loosing to much time ?

Many thanks in advance

(Sorry for my poor english)
Click to expand...

Hi, I've found your Parallels Desktop 11 key and if you would like to I can reset it.
But I cannot find the Business key, you can try to check it using the following steps: Parallels Desktop tab -> account and license.
 
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Maria@Parallels said:
Hi, I've found your Parallels Desktop 11 key and if you would like to I can reset it.
But I cannot find the Business key, you can try to check it using the following steps: Parallels Desktop tab -> account and license.
Click to expand...
So sorry Maria, I've made a mistake : the second key is not a Business edition, but it's a Pro edition !

Actually, I've reached the chat support, and they effectively have reseted the PD11 Key, and everything gone perfectly since that ! :)

Thank you
 
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Hi,
same case here.
just bought a new macbook air, replacing my old broken machine.

i couldn't uninstall nor deactivate from the old mac, and now having "Key Activation Limit" problem. Kindly assist me asap via private message, thank you !
 
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HANII said:
Hi,
same case here.
just bought a new macbook air, replacing my old broken machine.

i couldn't uninstall nor deactivate from the old mac, and now having "Key Activation Limit" problem. Kindly assist me asap via private message, thank you !
Click to expand...
Hi, please check your private message and respond so that we can assist you further.
 
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I've read or nearly read 22 pages of complaints about the Parallels licensing model. I hit the same problem. I think this was due to my having upgraded to the "pro" verision...ha ha ha ha...."pro" is a joke.

Anyhow after reading all of this I've decided that as soon as possible I'll be converting ALL my VM's to VMWare Fusion 8. I can for the time being run their pro version of Fusion on two Macs without all this BS.

I don't need a whole lot of power and the mistake was thinking the pro version of Parallels would help with a class I teach. We are using VMWare Player for the students. So I should have given Parallels the heave ho a long time ago.

Sadly I just wasted a $100 a few months ago. I won't get burned again!
 
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Hi Everybody, I have the same problem with license reach maximun used.
I had a Macbook and a few weeks ago i bought the parallels, so then i sold that machine and i buy a new one.
So i cant register parallels right now, and i dont know how to contact support etc.
Can you help me?
Best Regards.
 
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