"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

Bit poster
Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
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Purchased subscription a few days ago and immediately updated to ver 11 and then my new iMac 5K arrived. Migrated from old to new. Deleted parallels from old machine but now I cannot use parallels on new machine as I am getting the following error message "Your product license has reached the activation limit. Contact the Parallels support team for assistance". I would have thought that the purpose of an annual subscription would have been to easily transfer from one machine to another ... is this not the case.
 
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I'm having this same "Your product license has reached the activation limit. Contact the Parallels support team for assistance." error message. I just moved to a new MacBook Pro laptop today after purchasing Parallels 11 yesterday. I deleted the software from the old MacBook Pro, but that didn't work. How do I reset the license?
 
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infomatique said:
Purchased subscription a few days ago and immediately updated to ver 11 and then my new iMac 5K arrived. Migrated from old to new. Deleted parallels from old machine but now I cannot use parallels on new machine as I am getting the following error message "Your product license has reached the activation limit. Contact the Parallels support team for assistance". I would have thought that the purpose of an annual subscription would have been to easily transfer from one machine to another ... is this not the case.
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Hi, sorry for the inconvenience. We've reset your key, please activate it again.
 
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ChrisD3 said:
I'm having this same "Your product license has reached the activation limit. Contact the Parallels support team for assistance." error message. I just moved to a new MacBook Pro laptop today after purchasing Parallels 11 yesterday. I deleted the software from the old MacBook Pro, but that didn't work. How do I reset the license?
Click to expand...
Hi, we've reset your key, please check the issue and activate your parallels desktop app again.
 
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Count me in here too! Maheesh, can you send me a private message as well? thx! Love the PD. Ps. I am on the pro plan but there is no phone number to call. perhaps you can add that as well to the private message :)
 
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Please help me. I upgraded my Mac and tried to install Parallels 10, but it is giving me an error when I use my activation code. It tells me I've reached the activation limit and I need to contact either Parallels or use a valid key. What should I do?
Thanks!
 
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I am having similar issues. I have an iMac and MBPro and I have always used PD on both my systems with my license. I upgraded to the Pro version a few days ago; am I now to pay for a license for each of my systems? I am hoping that is not the case.
 
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IlJ said:
Please help me. I upgraded my Mac and tried to install Parallels 10, but it is giving me an error when I use my activation code. It tells me I've reached the activation limit and I need to contact either Parallels or use a valid key. What should I do?
Thanks!
Click to expand...
Hi, we've reset your key, please activate again and check your inbox for more info.
 
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JajaH said:
I am having similar issues. I have an iMac and MBPro and I have always used PD on both my systems with my license. I upgraded to the Pro version a few days ago; am I now to pay for a license for each of my systems? I am hoping that is not the case.
Click to expand...
Hi, please activate your Parallels Desktop app again and check the issue.
 
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JajaH said:
Tried it and it worked on the laptop now it doesn't on the iMac. So you have a one license one system policy because my iMac said it was marked for deletion.
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Hi, yes we have 1 license for one machine, but if you would like to run Parallels Desktop on several Mac you need to choose the number of Hosts during purchase.
Now yo have only 1 host that's why you cannot run Parallels Desktop on both of your computers.
 
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Same problem here. It's a nightmare to fix this as all the links redirect me to buy the new version.

I need to use my PD 9 in my new macbook pro. I erased and sold my old macbook.

Please fix this
 
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