Update of Parallels Toolbox removes Windows desktop icons.

B

BreckB

Bit poster
After installing the requested update for Parallels Toolbox for Windows, half of my desktop shortcuts are missing.
I can revert to the previous Snapshot (thank goodness for that) but if I do the Update again the same thing happens.
I have no idea why or what in this regard.
 
BreckB said:
After installing the requested update for Parallels Toolbox for Windows, half of my desktop shortcuts are missing.
I can revert to the previous Snapshot (thank goodness for that) but if I do the Update again the same thing happens.
I have no idea why or what in this regard.
Click to expand...

Hello Breck,

Please collect a Technical report for our investigation.

To do this, reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

Additionally, please confirm if this issue occurs on a physical computer or on a virtual machine.
 
See 461066152. It's like it creates a new Windows in the Control Center w/o copying all the attributes of the former.
After Update: Screenshot of desktop. Half the icons.
Sorry (Screenshot won't Paste due to "Too Large" error.)
After Update: Downloads folder empty. Should have loads of files.
upload_2024-5-29_14-28-16.png
 
See previous state (Before Update of Toolbox) Tech code: 461067689
Downloads folder
 

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Previous state (Before Toolbox Update)
Desktop icons Please Help.
 

Attachments

  • Screenshot 1x_2024-05-29 144847.jpg
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Seems the problem is after the Toolbox Update and reboot the desktop and ThisPC (Windows Explorer) point to the wrong location. I will point to a root of (Onedrive>Bz Personal>Documents) C:\Users\bz_bz_\OneDrive\Documents instead of (Mac>Home>Documents) \\Mac\Home\Documents.
Weirdly there are no files in C:\Users\bz_bz_\Documents but my actual files are in \\Mac\Home\Documents.
I don't really know how to fix and also would appreciate any help in this regard.
Thanks.
 
Hello BreckB,

A ticket with ID 4791433 has been created to assist you with this issue.
Further communication will be via e-mail messaging.
 
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