This license key is already registered in a different account.

H

HughK1

Bit poster
I purchased a permanent (upgrade) license on March 2, 2021. However, I am getting the error: "This license key is already registered in a different account" when I try to install it on a new computer, or even checking the account on the computer I've been using it on. The license is also not showing on my Parallels account page. I've had the same Parallels account since 2006, and I didn't create a new account just for this upgrade. I'm able to log in to the Parallels site with this account. But when I try to get support it's not even showing email or phone as an option, as it says I don't have any current licenses. It shows only options (none of which I used, eg. Facebook messenger, Twitter). No idea how to even get in contact with Parallels to resolve this.
 
HughK1 said:
I purchased a permanent (upgrade) license on March 2, 2021. However, I am getting the error: "This license key is already registered in a different account" when I try to install it on a new computer, or even checking the account on the computer I've been using it on. The license is also not showing on my Parallels account page. I've had the same Parallels account since 2006, and I didn't create a new account just for this upgrade. I'm able to log in to the Parallels site with this account. But when I try to get support it's not even showing email or phone as an option, as it says I don't have any current licenses. It shows only options (none of which I used, eg. Facebook messenger, Twitter). No idea how to even get in contact with Parallels to resolve this.
Click to expand...
Hello, could you provide us with your license key and Parallels Account email address via the private message please?
 
I got a license couple week ago. Active it and use it than my Mac died and had to get a new Mac .
I reinstalled parallel and when try to active my licence and move it to my new Mac it say that the licence is
associated with another parallels account. I don't own any other account.
Please help me thanks in advance .
 
AndyP6 said:
I got a license couple week ago. Active it and use it than my Mac died and had to get a new Mac .
I reinstalled parallel and when try to active my licence and move it to my new Mac it say that the licence is
associated with another parallels account. I don't own any other account.
Please help me thanks in advance .
Click to expand...
Hi,
we've just sent you a private message,
please get back to us with the requested information.
Looking forward to your reply and will be glad to help.
 
I'm having the same issue. Can some please help. I just renewed my Business Edition and when I go to the home page for the support it's not showing and active products. My logic board was just replaced on my Mac and when I try to reinstall Parallels I keep getting I've reached my license limit. It's not giving me the option to "Activate on This Mac" Please help.
Screen Shot 2021-08-29 at 5.57.56 PM.png Screen Shot 2021-08-29 at 7.00.03 PM.png
 
Hello, I'm having the same issue. I purchased a permanent license on September 2, 2016. Then I upgraded to Parallels 16 (2 months ago). However, I am getting the error: "This license key is already registered in a different account" when I try to install Parallels 16 and activate it on my new MacBook Pro M1.
Can some please help?
 
EmielH said:
Hello, I'm having the same issue. I purchased a permanent license on September 2, 2016. Then I upgraded to Parallels 16 (2 months ago). However, I am getting the error: "This license key is already registered in a different account" when I try to install Parallels 16 and activate it on my new MacBook Pro M1.
Can some please help?
Click to expand...
Hi, could you share your license key with us please?
Check your inbox for more information.
 
Same problem here. I've had a pro subscription since 2017, trying to move to a new Mac. Same message about the license key.
Help!
 
Same problem here. I had a subscription the last year, but after renewing they licence key I receive that info message: "This licence key is already registered in a different account." PLease help.
 
I am having the same issue and cannot get a hold of anyone at customer service through the Facebook Messenger option. Please help!
 
ChristianG16 said:
Same problem here. I had a subscription the last year, but after renewing they licence key I receive that info message: "This licence key is already registered in a different account." PLease help.
Click to expand...
Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
 
GabrielleS1 said:
I am having the same issue and cannot get a hold of anyone at customer service through the Facebook Messenger option. Please help!
Click to expand...
Hello, we have sent you a private message. Please help us with your Parallels Desktop for Mac license key over there so that we can check this further. Thanks.
 
Hello, I get this issue too. But Parallels has the "email support" option greyed out. I tried Messenger but nobody responses.
Can somebody here help?
I get that I purchased this many years ago and you don't want to offer me any more support. But you need to allow users like me to still reach your support if you're going to have this license check in place please.
TIA.
 
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