license is already in use

I no longer have access to the Mac's the licenses are on, they've been wiped. You would think you should be able to deactivate a license from the portal..? Error says I've reached Activation Limit on both Parallels 16 and 17. Need them both reset. Please help, thank you.

Hi, I've got a license linked to my account, and I'm moving to a new hardware thus would like to take this license with me. When I log in into portal I don't see any licenses online - it offers me instead to register it, but when I try to do so it respond to me that it linked to another account...

I purchased a permanent (upgrade) license on March 2, 2021. However, I am getting the error: "This license key is already registered in a different account" when I try to install it on a new computer, or even checking the account on the computer I've been using it on. The license is also not...

Hey! not sure if this is the right place, but I'm trying to unlink a license key from my old installation of my Mac. It crashed and I had to reinstall everything which means I can't manually get into the mac the unlink the license key. Is there a way for me to do it on the website or someone...

My company recently renewed a Parallels Business license for 3 users, but we cannot get the license to activate properly anywhere. I have tried on the existing Parallels account of one of the users, and it appeared to activate at first. But now the Business license is nowhere to be found in his...

I have just recently upgraded to a new Mac and I am unable to transfer my parallels key to the new mac. I am looking for suggestions please. Thanks, Steve

I'm running parallels v13.3.0 and yesterday set up my new Mac - copied the pvm file and have got it all working beautifully, except..... I'm now running on a trial license! I will be trashing the old Mac at the weekend and want to transfer my single licence onto the new Mac. How do I do it...

Hi, I would like to use my Parallels 10 on new MacBook. Unfortunately there is no option like "deactivate" or "sign out" on Parallels 10 on my old MacBook. How can I to move it to a new Mac? Please, help! Regards, Radek

Hello, I just bought a new Mac. And I want to move the licence from the old Mac to the new one. So I need to sign out my account in the old Mac. However, there is no button in the GUI. my technical report number: 232243871. Please help! Cheers

Hello support, could you please reset my license key so that I can re-activate it on a new MAC ? Thanks in advance. Regards, Julien

Hi, Please disable the currently active key for PD version 10 on the backend. Thanks