Parallels Desktop for Mac 26.1.1 on MacOS 14.8.1 won't boot

PamT

Bit poster
Parallels Desktop for Mac tries to open then times out. Here's what I've done so far -
  • updated both Parallels and MacOS to latest release
  • uninstalled and reinstalled Parallels
  • booted in recovery mode and run first aid on disc utility
  • hard reset several times
This VM worked 3 weeks ago. Nothing has changed afaik. I have a current subscription renewing 07/26 which according to KB article posted 4/30/24 says I should be eligible for phoone, chat or email support. Instead I keep getting flipped to messenger, X or forum support.

I'm looking for help either getting the support my subscription says I should be getting or help getting the VM to actually boot up.
Thanks in advance for whatever help you can offer.
 
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