Parallels 11 activation on OS X 10.13.6 fails (Check your Internet connection)

Dear @Avinash Bundhoo, I'm experiencing the same problem as everyone else on this forum. Had to replace the motherboard on my Mac, and after trying to reinstall Parallels, I get the "can't connect to internet" error message when trying to activate the license key. Used to work just fine before. Tried all the recommended troubleshooting tips, but no luck I'm afraid. Are you able to help please? Many thanks, ed.
 
Having the exact same problem. Old laptop died, got a replacement and restored everything with Time Machine. Parallels 11 starts up fine but won't activate - keeps giving me the "check your internet connection" error even though internet is working fine.
I have my original license key and it's a paid license. Please send me those instructions, thanks.
 
EdR3 said:
Dear @Avinash Bundhoo, I'm experiencing the same problem as everyone else on this forum. Had to replace the motherboard on my Mac, and after trying to reinstall Parallels, I get the "can't connect to internet" error message when trying to activate the license key. Used to work just fine before. Tried all the recommended troubleshooting tips, but no luck I'm afraid. Are you able to help please? Many thanks, ed.
Click to expand...
Hi @Avinash Bundhoo, just wondering whether you have any thoughts on this please? Hopefully you can see my license key registration in my Parallels account. Many thanks, ed.
 
EdR3 said:
Hi @DanielB101, are you able to share the instructions that Avinash kindly sent you please? Have tried reaching out to him but haven't had any luck. Would love to get Parallels working again on my Mac - am experiencing exactly the same issue as you. Many thanks, ed.
Click to expand...
Hello Ed,
Thank you for reaching out.
We have sent you a private message, please check it and follow the required steps
Best regards!
 
Hi I have this same issue trying to re-install Parallels 11.

Can you please send me the fix, asap please this is crucial.

Thank you!
 
Hello @Avinash Bundhoo,
I need help with Parallels Desktop 11 for Mac. I installed it back in January 2016 and everything was fine until my 2015 Macbook Pro crashed a few days ago so I had to reinstall the OS and all the applications but now I need help making it work on my 2015 MacBook Pro. I have the January 6, 2016 confirmation email from [email protected] when I first registered it but I keep getting the "check your internet connection" error message when trying to activate the license key. It used to work just fine before. I tried all the recommended troubleshooting tips. My internet is working fine. Please advise.
 
Jec said:
Hi I have this same issue trying to re-install Parallels 11.

Can you please send me the fix, asap please this is crucial.

Thank you!
Click to expand...
Hello @Jec ,
Thank you for reaching out.
We have sent you a private message, please check it and follow the required steps
Best regards!
 
ChrisL56 said:
Hello @Avinash Bundhoo,
I need help with Parallels Desktop 11 for Mac. I installed it back in January 2016 and everything was fine until my 2015 Macbook Pro crashed a few days ago so I had to reinstall the OS and all the applications but now I need help making it work on my 2015 MacBook Pro. I have the January 6, 2016 confirmation email from [email protected] when I first registered it but I keep getting the "check your internet connection" error message when trying to activate the license key. It used to work just fine before. I tried all the recommended troubleshooting tips. My internet is working fine. Please advise.
Click to expand...
Hello @ChrisL56 ,
Thank you for reaching out.
We have sent you a private message, please check it and provide us with the requested info.
Best regards!
 
ThomS2 said:
I am experiencing the same issue, can you please get in contact?
Thanks
Click to expand...
FYI I've also switched to an external SSD (which worked for years), but the iMac which originally booted from this SSD died. I replaced the Mac (basically same model [2013] slightly newer OS and with fusion drive) and tried migrating to this replacement Mac's internal HD but OS version didn't support Parallels 11 and internal drive was horribly slow so I went back to booting from SSD and everything besides Parallels works great. The error I see is the same as the other users: check your network.
 
ThomS2 said:
FYI I've also switched to an external SSD (which worked for years), but the iMac which originally booted from this SSD died. I replaced the Mac (basically same model [2013] slightly newer OS and with fusion drive) and tried migrating to this replacement Mac's internal HD but OS version didn't support Parallels 11 and internal drive was horribly slow so I went back to booting from SSD and everything besides Parallels works great. The error I see is the same as the other users: check your network.
Click to expand...
@Ashley Chumun
 
I am trying to run Parallels 11 on my Mac Pro I have a working license on my mac mini but I want to move it to the mac pro. I have tried copying the /library/preferences/parallels folder but that results in a service error. I need it fixed
 
Avinash Bundhoo said:
Hello Ed,
Thank you for reaching out.
We have sent you a private message, please check it and follow the required steps
Best regards!
Click to expand...
I am having the same problem with internet connection error for Parallels 11 on mac 10.13.6. I entered legacy upgrade key v11 and previous upgrade key from Parallels v9. I tried everything in this thread. Please help. thank you, Neil
 
Hi Parallels staff, first of all I hope this message finds you well and healthy.
I am experiencing the same issue already mentioned in this Forum by many other community members: I am unable to activate my Legacy license of Parallels Desktop 11 for Mac. Could you please help me further?
Thank you in advance and best regards.
 
You must log in or register to reply here.
Back
Top