Need to Renew Subscription But Its Not Happening !!

BrianB59 said:
Have same issue as everyone else. Send messages on Twitter and Facebook with no responses. What is going on with the slow support? Tried to buy at least 50 times yesterday and a couple times this morning. Pretty ridiculous
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Hello Brian,

Sorry for the delay in response.

Do you still need support on the renewal?

We can see from your account that the subscription is still not renewed.

Please let us know.

Thanks
 
Avinash Bundhoo said:
Hello Tony,
Thank you for your feedback.

We can see from your account that the renewal of your subscription was done on 2024-02-18.

Do you need further assistance?

Please let us know

Thanks
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It worked in the end without any feedback, after I lost an hour looking for a solution and started looking for alternatives. Please have your team work on this issue, it was very frustrating and as we can see here has been happening for two years now. It's mind-boggling to me that the step where we GIVE YOU MONEY isn't working flawlessly...
 
I'm having the same issue as well. I have tried a dozen times and I just get: "You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time" but I never get an email.
 
TomM29 said:
I have been getting messages when I go into Parallels telling me my subscription has expired and my access may be withdrawn. I have gone into 'renew subscription' and have verified the payment method. All I get is an automated message saying 'You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time.' Being as the 'appropriate time' has obviously past, I need to renew it urgently, but have heard nothing from CB Parallels. I tried to contact Support, but they do not seem to accept support requests by email. Does anyone have any suggestions as to how to proceed?
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Not to resurrect an old thread willy-nilly, but I'm having the same problem on a Parallels reinstall just now on an M2 Pro with Sonoma. Can't open desktop because of "license has expired," but I've tried to renew multiple times now.
 
AndrewB63 said:
I'm having the same issue as well. I have tried a dozen times and I just get: "You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time" but I never get an email.
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Hello @AndrewB63
As checked on our side, it seems that you were able to renew Parallels Desktop For Mac Pro Subscription successfully.
Kindly confirm if you still need support on the renewal?
Thank you.
 
NigelH1 said:
Not to resurrect an old thread willy-nilly, but I'm having the same problem on a Parallels reinstall just now on an M2 Pro with Sonoma. Can't open desktop because of "license has expired," but I've tried to renew multiple times now.
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Hello @NigelH1
As checked on our side, it appears that your Parallels Desktop for Mac Pro subscription was refunded on 2024-06-05.
Thus, you won't be able to renew it again and will have to make a new purchase if you would like to continue using Parallels Desktop.
Thank you.
 
SheldonS3 said:
I am in the same spot. I am told 'at an appropriate time' but have not seen anything. This is so frustrating. I wish I had a choice to use something else.
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Hello @SheldonS3
As checked on our side, it seems that you were able to renew Parallels Desktop For Mac Pro Subscription successfully.
Kindly confirm if you still need support on the renewal?
Thank you.
 
Having the same issue -- trying to renew but getting vague messages about an email received "at the appropriate time". I have never had anything with a subscription via credit card that I was not able to renew and use immediately. It's like billing doesn't charge the credit card immediately or something. What exactly is "the appropriate time" and what more do I need to do?
 

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CharlesP5 said:
Having the same issue -- trying to renew but getting vague messages about an email received "at the appropriate time". I have never had anything with a subscription via credit card that I was not able to renew and use immediately. It's like billing doesn't charge the credit card immediately or something. What exactly is "the appropriate time" and what more do I need to do?
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Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
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