Need to move license for parallels desktop 10 to new mac

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I have been unable to associate the license key for my Parallels 14 Pro subscription to my account. My account reflects the expiration date of my subscription but it always asks me to enter the license key when I try to view it. In addition to this I have a new macbook and I need to transfer it to the new one. It keeps saying the key is associated with another account/email. Which it is not as my original computer updated to a year later expiration date when we renewed our subscription. I only have a few days left on my trial for my new computer so I must get this resolved asap please!
 
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kelvinc4 said:
I get the following. Thank you.
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We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

Note: If you are using High Sierra or above Parallels Desktop 10 is not compatible with it.
 
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Still getting the error after clicking "activate on this mac" of "The license key is associated with another parallels account. Please sign in using this account and try again"

I restarted parallels and tried to enter my key. I then quit, then ran the thing in the terminal and restarted. No luck.
 
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I dont know what that means. I only have 1 email acct. I jsut created another new email acct and tried to use the same key but won't work either.

Edit: Nvm worked, I'm a noob. thx.
 
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KennyT said:
I dont know what that means. I only have 1 email acct. I jsut created another new email acct and tried to use the same key but won't work either.

Edit: Nvm worked, I'm a noob. thx.
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We are happy to hear that the issue is resolved. Feel free to reach out to us anytime for support.
 
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My iMac was broken, restored anything from Timemachine to a new purchased One. So i can´t deactivate my Parallels License on the old One.
How to reset the Licens-Counter anyway ?
 
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Nentwich said:
Os Version is 10.12.6. I´ve purchased this Mac in 2013 + Parallels 8, to run a German Windows-Accounting-Software and until now, over every MacOs-Update Parallels 8 runs flawless.
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Hello Nentwich, Parallels Desktop 8 is a very old version and it is not compatible with mac OS 10.12.6, you can purchase Parallels desktop 14 for mac full version and install it.
 
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Ajith@Parallels said:
It might be running as it was installed before updating the macOS but you cannot install in a new macOS X.
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Hi Ajith, how can I send you a private message ? You answered me on Messenger 30min ago then nothing. Could you please help me for my bug on Windows which is blocked at my previous session ?
Thanks in advance :)
 
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AnaisM said:
Hi Ajith, how can I send you a private message ? You answered me on Messenger 30min ago then nothing. Could you please help me for my bug on Windows which is blocked at my previous session ?
Thanks in advance :)
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You can share us the issue here or contact us directly on Facebook. If we need a sensitive information, then we will initiate a private message.
 
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