I cannot remove the auto-renewal from my account!!!

[EdgarV2]

I’m repeatedly charged for the subscription renewal, but the payments fail to go through. I no longer want the subscription and can’t cancel it through my account page.

Please turn off the automatic renewal for my account.

This is quite annoying. The worst part is that I have to post this issue in the hope that an admin will notice.

Thank you.

 

[VztwoN]

I’m sorry you’re experiencing this issue. I understand how frustrating it can be to see repeated failed renewal charges when you no longer want the subscription. I hope an administrator can review your account and disable the automatic renewal as soon as possible. Thank you for bringing this to everyone’s attention.

 

[RowanR1]

Hi, it looks like the subscription renewal attempts are being declined repeatedly. I recommend contacting Parallels Support directly to request cancellation of the auto-renewal and confirm that no further renewal attempts will be made. They should be able to check the account and resolve this for you.