How to change email address linked to a license

[AlbertoA2]

Dear Forum,

yesterday Parallels charged me for the renewal of the license and I was wondering how come they did not send me any email informing me about the charge. Today, I started Parallels (ver 14 for Mac) and I noticed that, apparently, my license is still linked to an old email address (if I go to Account and License, on the top rght I can see the old email address). I checked my profile and it is currently displaying the correct email account, which is the one I am currently using. So, I guess Parallels sent such notification to the old email address although in my profile there is already the new one. How can I make sure that my license is now linked to the updated email account?
Thank you!
Alberto

 

[Maria@Parallels]

Hi, @AlbertoA2 I've checked you account alberto.andre****@outlook.com
and would like to inform you, that your Parallels key has been associated with it.
Please let us know if you need to transfer your key.

 

[AlbertoA2]

Hi Maria,
many thanks for your reply but starting Parallels now still shows the old email account (ending in kid*******or.net).
Best regards,
Alberto

 

[Maria@Parallels]

Ok, @AlbertoA2, then I need to confirm the license key and email info. Please resend it via private messages.

 

[StevenC23]

Hi, I'm having the same issue when trying to change a user's email. I get an "Invalid password" error after entering the account password. Can you assist with this?