Cancellation issues

W

WillF3

Hi there
I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition.
Please could I have some support in removing this subscription.
Thank you
 
I am having the same problems. I cannot turn off the auto-renewal for my Parallels subscription as well. I need support in removing this subscription.
 
WillF3 said:
Hi there
I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition.
Please could I have some support in removing this subscription.
Thank you
Click to expand...
Hello @WillF3
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
You must log in or register to reply here.
Back
Top