cancel subscription

Hi Parallels Team and Forum, I have been trying to request a refund for the past few days. However, it always redirects me to the ChatBot to fill out a Refund Request and then redirects me back to the ChatBot because it needs to be processed manually. None of my Support Tickets have been...

There are hundreds of posts on this forum from people trying to cancel their subscriptions without getting a response. You have made it virtually impossible to cancel a subscription.

Hello support, I tried to cancel auto renewal several times but cancel subscription does not work!! please cancel all auto renewal for all my subscriptions! Thanks

Hi! I can't see my subscription and can't cancel. How can i fix this issue?

Hi, I am a user of Parallels and ive just recently re subscribed, but it doesn't show on my account and when I try to restore my purchases that section doesnt do anything. Further my reference number is 529374000. Please help, either cancel my subscription or atleast show the fact that I have an...

Hi there I have tried numerous times but have been unable to cancel / turn off auto-renew for my Parallels subscription. I am unable to view or manage my subscription in My Parallels but received a charge email for a 1 year subscription to Parallels Desktop for Mac Pro Edition. Please could I...

Hello everyone, I'm trying to cancel my subscription for Parallels desktop on Mac but as of January I have stopped using Mac. The issue now becomes trying to cancel my subscription since there is absolutely no customer support email that I can find and for some reason, the email that I used to...

I want to cancel my sub, as we are going to get one from the company. But I cannot seem to find my parallels products. When im trying to restore purchases i cannot seem to find products as well, the button does nothing. Please help.

I am so skin-peelingly frustrated with the Parallels website and unsubscribe options. I received an email saying my subscription will automatically renew. My subscription number is #S45167281. The link in the email takes me to a totally blank page with only two options: My linked paypal which I...

I downloaded Parallels for my macbook and chose the Try for 14 days free option, and cancelled it the next day, but it's requesting payment from me and when I check my subscriptions the expiration date appears as 20.10.2026! I didn't make any payment, and I didn't finish the 14 days and I don't...

Hello, I'd like to cancel the automatic renewal of my Parallels Desktop for Mac Pro Edition (1 Year) subscription. Reference num: 485908295 According to the message I received, my subscription will renew automatically on 22/11/2025 for €119.99/year. I'd like to ensure it does not renew and...

I'm trying to end my subscription of Parallels for Mac. I have tried with Google Chrome and Apple Safari, but the it directs me to a survey that never loads. I have managed to fill out the survey by using Firefox, but my subscription is still marked as active and with a renewal date of...

So, I had a bought parallels for Mac a little over a year. I was charged the renewal fee recently, but my Apple Card denied the charge since it did not recognize it. Now I keep getting period charges to my card trying to renew my subscription, but none of them get through. I don't want the...

Hello! I am trying to cancel my subscription (No. 513091404), but the "View My Parallels Products" option on my account dashboard is completely grayed out, so I cannot view my subscription or disable auto-renew on the subscription. Any help is appreciated, please and thank you!

Hi, I am having issues with cancelling my subscription. It is coming to auto renewal but I have no idea what email address it's linked to and I no longer have the Mac that it was registered to. Please help!

Hello, my subscription will automatically renew in a few days, but I no longer wish to continue using Parallels. I can't deactivate it with the tutorial in this forum, as it says my product is registered under another account. I received an email saying it will be activated automatically and I...

As title states, I received an email about auto renewal on June 9th. I don't have Parallels installed on any current computer. When I log in to the account I do not see any active products to cancel. I need assistance with this and cannot come up with any way to submit a help ticket or talk to a...

Hello, I need help to cancel my subscription - I am logged in on my Mac with the key but when I try to manage my subscription and log in online with the same account that I can see the key is linked to on my Mac, it tells me that the key is linked to another account. The email address it tells...

Hello, About a year ago, I purchased a 1-year subscription to Parallels. Over the past few months, I've stopped using the service and was under the impression that the subscription would expire after the initial term. However, I just noticed that I was automatically charged for another year...

Hello, I have not used my Parallels Desktop for Mac subscription in over a year. Last year (2024) I went back and forth trying to cancel my auto-renewal. They wouldn't give me a refund last year but I know I at least canceled my subscription so I wouldn't be charged again this year (2025). Well...