VincentL18
Bit poster
Please cancel mine too. I don't even use the software anymore. Order ID 501802601.
Automatic renewal & refund
- Thread starter VladimirC9
- Start date
Please cancel any active subsciptions effective immediately and deactivate recurring billing/auto-renew.
Today I received an email from Parallels stating that my subscription will automatically renew on 05/07/2025. But according to my Parallels account my subscriptions have already expired and they are not set to auto-renew.
Please can you assist.
Today I received an email from Parallels stating that my subscription will automatically renew on 05/07/2025. But according to my Parallels account my subscriptions have already expired and they are not set to auto-renew.
Please can you assist.
Hello.
On the 07/06/24 I purchased a 1-year Parallels subscription. I stopped using Parallels and wasn't planning on renewing my subscription, but today I received an email where I was notified by my bank saying a charge was declined for another year from a Parallels subscription. The subscription is already expired and I do not wish to renew it, so I ask for assistance in order to cancel any recurring billing/auto-renew before the charge tries to go through again, especially since I was never made aware of or agreed to auto-renew the subscription.
Thank you in advance.
On the 07/06/24 I purchased a 1-year Parallels subscription. I stopped using Parallels and wasn't planning on renewing my subscription, but today I received an email where I was notified by my bank saying a charge was declined for another year from a Parallels subscription. The subscription is already expired and I do not wish to renew it, so I ask for assistance in order to cancel any recurring billing/auto-renew before the charge tries to go through again, especially since I was never made aware of or agreed to auto-renew the subscription.
Thank you in advance.
Hello Parallels Support Team and Community,
I'm a student and purchased Parallels Desktop for Mac Pro Edition one year ago using a campus discount. On June 12, 2025, I was automatically charged $59.99 for renewal(reference number : 502632118), but I wasn't clearly informed in advance. I only saw the email after the charge went through.
I haven't used the software since it was renewed and did not intend to continue the subscription. I'm currently going through financial hardship and cannot afford this unexpected charge.
I reached out to Parallels support and was offered a 3-month extension, which I appreciate, but I am kindly asking you to reconsider and approve a refund as a one-time exception.
I'm happy to cancel the subscription and confirm that I haven't used the software since the renewal.
Please support your student users and help me resolve this.
Thank you very much.
I'm a student and purchased Parallels Desktop for Mac Pro Edition one year ago using a campus discount. On June 12, 2025, I was automatically charged $59.99 for renewal(reference number : 502632118), but I wasn't clearly informed in advance. I only saw the email after the charge went through.
I haven't used the software since it was renewed and did not intend to continue the subscription. I'm currently going through financial hardship and cannot afford this unexpected charge.
I reached out to Parallels support and was offered a 3-month extension, which I appreciate, but I am kindly asking you to reconsider and approve a refund as a one-time exception.
I'm happy to cancel the subscription and confirm that I haven't used the software since the renewal.
Please support your student users and help me resolve this.
Thank you very much.
Hello. I am looking to cancel my parallels subscription. I am absolutely frustrated and baffled that I cannot reach out to anyone on how to cancel this subscription, especially when you show how to cancel but I am taken back in circles that leads me to a forum I did not ask for. I need this subscription cancelled and I since this is something that was clearly not up to my standards, especially since you offer a 14-day free trial and PROCEED to make it complicated and frustrating for clients to not only have so many problems trying to cancel but there is NO 24/7 support to reach out to someone to assist. Cancel my subscription now please and thank you. I have been going in circles like many others being taken to a link that doesn't even allow me to cancel the auto-renewal and then when you guys take our money when we have been trying to cancel and we ask for a refund, you tell us we cannot receive one. I refuse to let you guys charge me for something I don't plan on using especially when even though I'm using a free trial, the software was not up to my standards. I demand someone cancels my subscription or let me speak to a higher-up representative to resolve this issue because this is ABSOLUTELY ridiculous and disgusting with how you all run things.
Hi Team,
I hope you're doing well. I'm writing to kindly request the cancellation of my annual subscription. I recently noticed that it renewed automatically, but I haven't been using the app for quite some time.
While your app was very helpful during college, I no longer need it. Given my current situation -- I'm actively looking for a job and facing financial difficulties -- I would truly appreciate it if you could process a refund for this recent charge.
Thank you for your understanding and support.
#507497514
I hope you're doing well. I'm writing to kindly request the cancellation of my annual subscription. I recently noticed that it renewed automatically, but I haven't been using the app for quite some time.
While your app was very helpful during college, I no longer need it. Given my current situation -- I'm actively looking for a job and facing financial difficulties -- I would truly appreciate it if you could process a refund for this recent charge.
Thank you for your understanding and support.
#507497514
AlessandroR9
Bit poster
Hello, same issue here, with reference # 514950813
I wasn't aware of the perpetual renewal activation and was sure I only had it for 1 year nor I got any courtesy reminder for the upcoming payment as it's usual from many companies. This morning I got a receipt for a payment from Parallels - Cleverbridge and I would ask for a full refund of the payment as it's at least 6 months that I don't use the product (as maybe you can check from my accesses).
I want to point out also that this is my third attempt to contact you, the first two just few minutes after I got the payment email, but in one case online chat froze and in the second I didn't received any feedback from my emails to the customer service. Hope this will be the right try
I wasn't aware of the perpetual renewal activation and was sure I only had it for 1 year nor I got any courtesy reminder for the upcoming payment as it's usual from many companies. This morning I got a receipt for a payment from Parallels - Cleverbridge and I would ask for a full refund of the payment as it's at least 6 months that I don't use the product (as maybe you can check from my accesses).
I want to point out also that this is my third attempt to contact you, the first two just few minutes after I got the payment email, but in one case online chat froze and in the second I didn't received any feedback from my emails to the customer service. Hope this will be the right try
Hello,
I purchased Parallels Desktop. I need a refund because I bought Parallels specifically to play online multiplayer games (e.g., PUBG), but those games' anti-cheat systems block running inside VMs, so Parallels cannot provide the functionality I purchased.
Please advise the steps to issue a refund and confirm when the refund will be processed. I can provide any additional purchase information or screenshots of the receipt.
Thank you,
I purchased Parallels Desktop. I need a refund because I bought Parallels specifically to play online multiplayer games (e.g., PUBG), but those games' anti-cheat systems block running inside VMs, so Parallels cannot provide the functionality I purchased.
Please advise the steps to issue a refund and confirm when the refund will be processed. I can provide any additional purchase information or screenshots of the receipt.
Thank you,
Hello, we, Camp Qwanoes on Vancouver Island in Canada, have NOT USED PARELLELS since April 2020. We continue to be billed for a 1 year subscription for 'Parallels Desktop for MAC subscription' for the past 5 years including one on September 2, 2025. We are not able to access the Parallels App to find out our license key. At this point we need a refund for $358.16 and at the very least $89.54 for this year. It is most frustrating to attempt to contact ANYOME at parallels to cancel our subscription. There is no phone number provided. PLEASE RESPOND TO THIS REQUEST.
Lynda Watkins, October 16, 2025
Lynda Watkins, October 16, 2025
AlessandroR9
Bit poster
So this is supposed to be the Parallel Customer Support? Three contacts (chat, email, forum) soon after a renewal that I didn't expected and no answer from any. What a service!
Hello.
Today, I noticed that I was charged automatically for another year due to the auto-renewal (Ref: 515469898) . Given that I am not using the product anymore and have not for months, is it possible to cancel my subscription and process a refund? Is it also then possible for you guys to cancel my subscription, remove my payment information stored and cancel auto-renewal. The Parallels website is extremely hard to navigate and I am not able to do such at all.
Thank you in advance.
Best regards
Today, I noticed that I was charged automatically for another year due to the auto-renewal (Ref: 515469898) . Given that I am not using the product anymore and have not for months, is it possible to cancel my subscription and process a refund? Is it also then possible for you guys to cancel my subscription, remove my payment information stored and cancel auto-renewal. The Parallels website is extremely hard to navigate and I am not able to do such at all.
Thank you in advance.
Best regards
I have a problem logging into my account due to a misspeled email domain, cant acces support cant access account please fix the email domain issue in order to be able to log in
Attachments
你好。
最近看到邮件提示Parallels Desktop for Mac Pro Edition（1 年）所需支付的 ¥339.00 款项已于 2025/9/28到期，于是在2025年10月27日在支付宝支付339元人民币，订单号为2025102722001399411425967248，商家订单号为D054003772UC，不知道是不是因为已经过期，此订单作为导致Parallels Desktop软件一直不能激活，但费用已经支付，下方上传了截图以方便审查。
鉴于目前情况，是否可以取消订阅并处理退款，或者重新开通激活，烦请您予以操作解决？
谢谢你。
最好的问候，
诺辰
最近看到邮件提示Parallels Desktop for Mac Pro Edition（1 年）所需支付的 ¥339.00 款项已于 2025/9/28到期，于是在2025年10月27日在支付宝支付339元人民币，订单号为2025102722001399411425967248，商家订单号为D054003772UC，不知道是不是因为已经过期，此订单作为导致Parallels Desktop软件一直不能激活，但费用已经支付，下方上传了截图以方便审查。
鉴于目前情况，是否可以取消订阅并处理退款，或者重新开通激活，烦请您予以操作解决？
谢谢你。
最好的问候，
诺辰
Good morning,
Three days ago my Parallels subscription auto-renewed. Order number: 516010489.
I was not aware that the subscription would renew automatically, and I have not used Parallels for almost 8 months because I returned my university MacBook shortly after purchase, as it was not compatible with the software required for my studies. I have now cancelled my subscription and kindly ask that you initiate a refund request for the renewal charge.
Thank you in advance for your understanding and assistance.
Three days ago my Parallels subscription auto-renewed. Order number: 516010489.
I was not aware that the subscription would renew automatically, and I have not used Parallels for almost 8 months because I returned my university MacBook shortly after purchase, as it was not compatible with the software required for my studies. I have now cancelled my subscription and kindly ask that you initiate a refund request for the renewal charge.
Thank you in advance for your understanding and assistance.