Trishna Oobeyram
Staff member
Automatic renewal & refund
- Thread starter VladimirC9
- Start date
Hello,
Please reply to my post earlier in this thread with confirmation of my cancellation. This person's post basically mirrored mine from Tuesday.
Hello,
I received an email that my subscription was going to auto renew, reference #S46915124.
I do not wish to renew, and the link in the email provides no way to cancel the subscription, only to update payment info.
When I log in I do not see any active product subscriptions.
Please help me cancel my subscription.
Thanks
Tuesday 3/18
ThanksI received an email that my subscription was going to auto renew, reference #S46915124.
I do not wish to renew, and the link in the email provides no way to cancel the subscription, only to update payment info.
When I log in I do not see any active product subscriptions.
Please help me cancel my subscription.
Thanks
Tuesday 3/18
Trishna Oobeyram
Staff member
Hello @JakeJ3
We apologise for missing your comment.
Let us inform you that we have cancelled your subscription as requested.
Regards,
Hi,
I bought a student licence Parallels Desktop for Mac Pro Edition (1 Year) last year and haven't been using it for a while. I was charged for an automatic renewal. I did not relliaze this would happend without any warning. I would like to kindly ask if it would be possible to cancel the subscription and get a refund? I have contacted support with this issue but got no aswer. My reference number is #494580889.
Thank you for you help.
I bought a student licence Parallels Desktop for Mac Pro Edition (1 Year) last year and haven't been using it for a while. I was charged for an automatic renewal. I did not relliaze this would happend without any warning. I would like to kindly ask if it would be possible to cancel the subscription and get a refund? I have contacted support with this issue but got no aswer. My reference number is #494580889.
Thank you for you help.
Avinash Bundhoo
Staff member
Hello @EliskaS
Thank you for reaching out.
We have attended to your request via a support ticket.
Let us know if you have any other queries.
Thank you and have a nice week!
Hello Parallels Team, I would like to request a refund for the auto-renew purchase in my account. I won't need the product this year and didn't mean to renew it, I wasn't aware of the auto-renew date. I had a good experience last year, but for this yea,r I would like to request a refund kindly. thanks
Hello,
I recently saw an auto-renewal charge come through my credit card (Reference #493355787) and after checking email, noticed that it was an auto-renewal for Parallels. I have not used this product for several years and no longer regularly use a Mac as a part of my daily workflow.
I initiated a customer support ticket to request a refund of the most recent charge and cancellation of my account but they have been unwilling or unable to assist or escalate me to another person. Instead of a cancelation + refund, they have kept my account active and added 3 additional months. I'm unsure of the best way to move forward at this point.
Are you able to assist? Parallels is a fantastic product but I haven't used it in years and barely log into a Mac at all any more.
Thanks,
-a
I recently saw an auto-renewal charge come through my credit card (Reference #493355787) and after checking email, noticed that it was an auto-renewal for Parallels. I have not used this product for several years and no longer regularly use a Mac as a part of my daily workflow.
I initiated a customer support ticket to request a refund of the most recent charge and cancellation of my account but they have been unwilling or unable to assist or escalate me to another person. Instead of a cancelation + refund, they have kept my account active and added 3 additional months. I'm unsure of the best way to move forward at this point.
Are you able to assist? Parallels is a fantastic product but I haven't used it in years and barely log into a Mac at all any more.
Thanks,
-a
Hi! I would like to request a refund for auto-renewed subscription. I had intended to cancel the renewal before it was processed, but unfortunately, I missed the deadline. I no longer have a use for the software, and it was renewed unexpectedly. As a customer who previously enjoyed using your product, I hope you can consider a refund as a gesture of goodwill. Thank you.
@Adarsh Jeetun I was recently charged a renewal for Parallels Desktop for Mac Pro Edition (1 Year), I purchased this years ago and thought that it was (1 Year) I had no idea it was charging me without any warning this entire time until now. I know this is a great tool for people but it took too much space on my apple operating system and had no use for it. I kindly ask if you would be nice enough to issue me a refund for my recent charge and cancel this so I am not charged in the future.
Thank you very much.
reference number
496924547
Thank you very much.
reference number
496924547
Hello--I initiated a subscription cancellation. Requesting refund for the auto-renewal payment charged on 5/1/2025.
Reference number 498448967
Subscription #S35353228
Reference number 498448967
Subscription #S35353228
Hello Parallels team, in 2019 I used a free trial for Parallels Desktop MacBook Standard Edition, I did not want the full product and cancelled auto renewal. I have now noticed on my bank statements that I have been being auto renewed for this and another product for the entire time since and I would like some degree of a refund as I do not even own an Apple computer anymore and haven't for years, nor did I ever agree to the purchases.
Avinash Bundhoo
Staff member
Hello Roland,
Thank you for reaching out to us regarding the recent automatic renewal of your Parallels Desktop subscription. We understand your concerns and want to help resolve any issues you experienced.
In accordance with the Parallels Desktop for Mac refund policy, Parallels cannot accept returns for renewal transactions:
https://kb.parallels.com/123877
We value your feedback and want to ensure you get the most out of Parallels Desktop. As a gesture of goodwill, we can extend your current subscription by an additional 3 months at no extra cost.
This means you will enjoy Parallels Desktop for 15 months instead of the standard 12-month period. Otherwise, we can help you to disable the subscription to prevent future charges.
Please let us know, and we will proceed accordingly.
Thanks
Avinash Bundhoo
Staff member
Hello,
Thank you for reaching out.
In accordance with the Parallels Desktop for Mac refund policy, Parallels cannot accept returns for the transaction since it has pass the 30 days:
Please refer to our refund policy as per below:
https://kb.parallels.com/123877
Thanks
Hi team,
Hope you are well. I would like to request a refund for the auto-renew purchase in my account as I won't be using the product and didn't mean to renew it, I wasn't aware of the auto-renew date. I'd like to request a refund, thank you so much.
Reference #: 499982602
Subscription #: S47301706
Hope you are well. I would like to request a refund for the auto-renew purchase in my account as I won't be using the product and didn't mean to renew it, I wasn't aware of the auto-renew date. I'd like to request a refund, thank you so much.
Reference #: 499982602
Subscription #: S47301706
Hello,
I recently purchased a new Parallels Desktop subscription (#498850141), not realizing that I already had an active subscription under a different email address. Unfortunately, I was charged through auto-renewal for the older subscription (#500419853) without receiving any prior notification or reminder, which I only became aware of after seeing the charge.
Given the circumstances and the fact that I now have two active subscriptions unintentionally, I kindly request a refund for the auto-renewed charge under this email address. I would appreciate your assistance in resolving this matter and canceling the duplicate subscription.
Thank you.
I recently purchased a new Parallels Desktop subscription (#498850141), not realizing that I already had an active subscription under a different email address. Unfortunately, I was charged through auto-renewal for the older subscription (#500419853) without receiving any prior notification or reminder, which I only became aware of after seeing the charge.
Given the circumstances and the fact that I now have two active subscriptions unintentionally, I kindly request a refund for the auto-renewed charge under this email address. I would appreciate your assistance in resolving this matter and canceling the duplicate subscription.
Thank you.
The link in the email provided in the renewal notice offered no way to cancel the subscription, only to update my payment information.
When I logged in, I did not see any active product subscriptions, so I was unable to cancel the subscription before the charge went through to my credit card. I contacted Customer Support and have been given the runaround - they've cancelled the subscription for 2026 but not this current year's new charge. I don't use this license and I refuse to pay for something I don't use and cannot cancel.
When I logged in, I did not see any active product subscriptions, so I was unable to cancel the subscription before the charge went through to my credit card. I contacted Customer Support and have been given the runaround - they've cancelled the subscription for 2026 but not this current year's new charge. I don't use this license and I refuse to pay for something I don't use and cannot cancel.