Automatic renewal & refund

V

VladimirC9

Bit poster
Hello.

Around this time last year, I have purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund?

Thank you in advance.

Best regards,
Vladimir
 
VladimirC9 said:
Hello.

Around this time last year, I have purchased a 1-year Parallels subscription. However, I have stopped using Parallels in the last few months, and was expecting the subscription to simply run out after 1 year. Today, I noticed that I was charged automatically for another year. Given that I am not using the product anymore, is it possible to cancel my subscription and process a refund?

Thank you in advance.

Best regards,
Vladimir
Click to expand...
Hello @VladimirC9 ,
We have processed a refund for your latest renewal and it usually takes around 5 - 7 business days for it to be credited to your account.
Thank you!
 
Hello @Adarsh Jeetun
I received today a debit on my bank for parallel desktop autorenew and I have stopped using the app for a long time. Kindly assist with a refund and cancel my auto renew. Thank you for your response.
 
AdemolaA said:
Hello @Adarsh Jeetun
I received today a debit on my bank for parallel desktop autorenew and I have stopped using the app for a long time. Kindly assist with a refund and cancel my auto renew. Thank you for your response.
Click to expand...

Hello Ademola,
Please be informed that a refund request for the purchase has been submitted for processing.
Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
 
I Hi there, I also was charged a renewal when I have not used my software for over 6 months. I have cancelled auto renewal but request the current renewal be cancelled and refunded if possible please? Ref# 482725174

Thank you!
Adeboye Adeotan said:
Hello Ademola,
Please be informed that a refund request for the purchase has been submitted for processing.
Furthermore, kindly note that it can take five to seven business days for refunds to show up on your account.
Click to expand...
 
DanaV said:
I Hi there, I also was charged a renewal when I have not used my software for over 6 months. I have cancelled auto renewal but request the current renewal be cancelled and refunded if possible please? Ref# 482725174

Thank you!
Click to expand...
Hello,

Thank you for contacting Parallels Support Team.

As per your request, the refund for the Parallels Desktop for Mac Standard has been initiated for order № 482725174. Funds will be credited back within 5-7 business days.
Thank you and have a nice week!
 
Я купил годовую подписку за 99.99 с этого аккаунта, но мне не выслали лицензионный ключ для активации Parallels. Деньги списались и я не могу активировать Parallels
 
Dear Support Team,

Even though I have not used the app in over 6 months, my subscription was auto-renewed just now. Would you be kind enough to please refund the charge and cancel my subscription?
Reference: 486234810

Thank you.
 
tfc said:
Dear Support Team,

Even though I have not used the app in over 6 months, my subscription was auto-renewed just now. Would you be kind enough to please refund the charge and cancel my subscription?
Reference: 486234810

Thank you.
Click to expand...
Hello @tfc
Kindly be informed that we have initiated a request for a refund for Parallels Desktop for Mac Pro Edition. (Order number: 486234810)
Refunds take five to seven business days to appear on your account.
Thank you!
 
Dear Support Team,
I just got a renewal receipt for my Parallels subscription. I thought I had cancelled it because I haven't really used the product anymore. I would have appreciated to receive a notice prior to renewal. Would you be able to cancel my subscription and refund my payment? Reference number: 487977492
Kind regards,
Timo
 
Good morning,
Yesterday evening my Parallels subscription auto-renewed. Reference #: 493755788
I haven't used Parallels for nearly 12 months because I returned my Macbook Pro within a week from Purchase since the M-processor was not compatible with our company's ERP software. I just cancelled my subscription and ask you kindly to initiate a request for refund of the renewal charge.
Thanks, Marnix
 
TimoL said:
Dear Support Team,
I just got a renewal receipt for my Parallels subscription. I thought I had cancelled it because I haven't really used the product anymore. I would have appreciated to receive a notice prior to renewal. Would you be able to cancel my subscription and refund my payment? Reference number: 487977492
Kind regards,
Timo
Click to expand...
Hello @TimoL
Apologies for the delayed response.
We have processed a refund as requested.
Thanks!
 
MarnixV1 said:
Good morning,
Yesterday evening my Parallels subscription auto-renewed. Reference #: 493755788
I haven't used Parallels for nearly 12 months because I returned my Macbook Pro within a week from Purchase since the M-processor was not compatible with our company's ERP software. I just cancelled my subscription and ask you kindly to initiate a request for refund of the renewal charge.
Thanks, Marnix
Click to expand...
Hello @MarnixV1
We have processed a refund as requested.
Thanks!
 
Hi, my subscription was just auto renewed which I thought I had cancelled. Would it be possible to cancel this subscription and to refund my payment?
 
Hello,
I received an email that my subscription was going to auto renew, reference #S46915124.
I do not wish to renew, and the link in the email provides no way to cancel the subscription, only to update payment info.
When I log in I do not see any active product subscriptions.
Please help me cancel my subscription.
Thanks
 
YxngA said:
Hi, my subscription was just auto renewed which I thought I had cancelled. Would it be possible to cancel this subscription and to refund my payment?
Click to expand...
Hello @YxngA
Thank you for your feedback.
Kindly note that Parallels Desktop for Mac App Store Edition falls under the Apple Sales & Refund Terms and Conditions.
Apple does not permit return or offer refunds for products purchased through the App Store, including Parallels Desktop. Parallels cannot process returns or refunds for the Parallels Desktop sold by Apple.
We suggest contacting App Store Customer Service directly for the refund: http://www.apple.com/support/contact/
To cancel the subscription, login with your Apple ID via https://support.apple.com/en-us/118428
Thanks!
 
Hello I received an email that my subscription was going to auto renew for #S46996951. When I log in I do not see any active subscriptions. Please remove me from auto renewal and cancel whatever subscription. This is my notice to you for my credit card dispute if I am charged in 30 days. Your webpage makes it extremely hard to cancel online.
 
You must log in or register to reply here.
Back
Top