troubleshooting

Hi Parallels Community, I'm participating in the Parallels Desktop Referral Program, but my referral rewards aren't showing in my account dashboard. I referred two friends who purchased Parallels Desktop Pro last week. Details: Setup: Parallels Desktop Pro subscription, macOS Sequoia 15.0.1...

I've been using version 17 for a while. I tried installing the 19 version and now I'm having an issue where I keep getting a blank window.

i have a parallels desktop VM in an external SSD. I`ll go step by step what I did and the issue I am having: 1) did a clean windows install and also installed Steam, and Assetto Corsa game too. 2) Once it ended, began transfer some mods and game content (on other external HDD) like tracks and...

Hi all, I've been using parallels for quite awhile and had a setup of macOS 12.6 with parallels 17. Everything fine. I've since updated to macOS 13.1 and parallels 18 and getting issues... If I run multiple VMs, the other that I'm not currently using will become unresponsive after some time and...

Hi, Parallels has previously worked on my Mac, but now when I try to run my Windows 10 Virtual machine it just gets stuck flashing a full blue screen that takes up my entire desktop then disappears, interrupted occasionally by a full black screen instead. Fortunately this doesn't cover the top...

I've not used parallels for many years as I sold my MacBook. But Today I've just received an email saying my account was signed in from an unrecognized web browser in Italy (I live in the Ireland). I've changed my password but is there anything else i need to worry about? I'm a little concerned...

Nothing is coming up on this screen and I've been unable to get past it for a while now... I've done everything I've seen people suggest, however none of them seem to work. There is a good WiFi connection on the actual Mac itself.

Hello, As a new user to Parallels it was great to be able to use programs I only had access to at on my university PC at home while the university was closed due to the ongoing pandemic. Before Christmas I had to have my Mac replaced due to a hardware issue. I transferred all my files over to...

This is a thread for Parallels 17 upgraders: Share any fixes or workarounds you had to figure out. Every big upgrade usually includes a few surprises. My first problem: If you don't have USB & Bluetooth sharing enabled in your virtual machine, the Parallels virtual mouse can no longer...

Hey there, Just recorded a long video and I ran out of space so it stopped recording. I had finished anyway, but for the first time ever, for some reason the video has not appeared on my desktop. This has never happened before; videos always just save automatically in this situation - I am...

Hi, everyone! Let me start by clarifying that I am not talking about specific applications inside of the VM. No traffic for the VM itself appears in the Mac Activity Monitor. For example, when I watch a YouTube video inside of the Windows 10 VM, I can see the network usage spike in the VM's...

Hi there, I applied security updates for my MacOS Mojave several days ago and the networking on my Windows 7 guest VM (running on Parallels Version 13) stopped working. My Intel PRO/1000 MT network adapter on the guest VM is simply not connected to the Internet. I have tried all the procedures...

I'm not sure what the issue is, but I cannot use my working boot camp partition on my mac for Parallels 15. I've tried several versions of windows 10, several erase, re-creates, and re-installs of the boot camp partition, tried configuring the image as both for work and for games in parallels...

So I'm having a bit of troubles with key shortcuts in parallels. I'm running Cisco's packet tracer and some keys like ctrl+shift+6 seem to not be working. I've looked at the settings for how the keys are mapped and they're correct, but still they seem to not work. Anybody know a fix for this?

I purchased an activation key through onthehub at my university and I was given an activation key. Installed parallels desktop 13 for mac and put in the activation key, and it keeps saying "this key cannot be used to activate Parallels Desktop" What did I do wrong, and what can I do to fix this?

My computer is a 2015 15" MacBook Pro and I finished installing Windows 10 through bootcamp a couple hours ago and have been running into a problem when I try to get it to run with Parallels 11. When I follow the instructions from http://kb.parallels.com/en/112941 I run into an error when...

Parallels Desktop for Mac 12.2.1 with Window 10 as guest. Running on Mac Pro with El Capitan. I keep trying to uncheck the box in preferences -> advanced -> Use Detailed Log Messages. After I uncheck it, in a few seconds, the checkmark reappears. What do I need to look for?