Please Cancel my subscription

Y

Yu-HsuanL

My Cleverbridge reference number: 508724254


Please cancel the subscription. I do not want to renew it.
I cannot find any product to cancel in my dashboard.

Please cancel it.
 
Last edited by a moderator:
My Cleverbridge reference number: 509285640

Email: [email protected]

Please disable the auto renew subscription it will end this July . I do not want to renew it because I will be buying a new full version in my different account.

I cannot find any product to cancel in my dashboard.
 
JPC3 said:
My Cleverbridge reference number: 509285640

Email: [email protected]

Please disable the auto renew subscription it will end this July . I do not want to renew it because I will be buying a new full version in my different account.

I cannot find any product to cancel in my dashboard.
Click to expand...
Hello @JPC3
We have successfully disabled the auto-renewal on your subscription.
You will not incur any further charges.
Regards
 
hello I also need to cancel my subscription. I cannot find a way how to do it myself or even how to send a message to customer support. This is the only way I found. Please help me.
 
Request for cancellation and subscription verification - [Stefano Pascolini/[email protected]]

Today, I received an invoice for the subscription of the following product: Parallels Desktop for Mac Pro Edition Upgrade (1 year).
The incredible thing is that none of my subscriptions are currently active. This exact same issue occurred last year; at the time, I thought I had simply made a mistake regarding the auto-renewal settings. However, this time I am absolutely certain that I disabled the automatic renewal for every single subscription under my name.
Therefore, I strictly request that you cancel any and all subscriptions associated with my account, including Parallels Desktop for Mac Pro Edition, Parallels Toolbox, and Parallels Desktop for Mac Standard Edition. All of these products are expired, and their automatic renewal features had already been deactivated. [1]
I look forward to your prompt confirmation of these cancellations and the reversal of any unauthorized charges.
 
I need to cancel my desktop subscription - my account doesnt show my subscription it only shows two previous permanent licenses and there is no way I can click on the subscription to manage the license. I dont want my license to renew on the 16th of July 2026. There is no way to contact customer support - no email address no phone number - The website is deliberately difficult to unsubscribe.
 
Hello,
I need to cancel the automatic renewal of my Parallels Desktop for Mac Pro Edition subscription, but I cannot access my Parallels account.
My subscription is scheduled to renew on October 9, 2026 for €119.99.
I have requested a password reset several times, but I am not receiving any password reset emails. I have already checked my spam folder and added the Parallels email address to my allow list.
The “Manage your subscription” link in my original Cleverbridge purchase confirmation redirects me to the Parallels login page, so I have no way to cancel the renewal myself.
Thank you.
 
Hello,

I need help cancelling the automatic renewal of my Parallels Desktop for Mac Pro Edition subscription.

I received an email informing me that my 1-year subscription will automatically renew on October 23, 2026, for €119.99.

I previously deleted my Parallels account because I thought that deleting the account would also terminate my subscription and prevent it from renewing automatically. I have now realized that the subscription is still active and scheduled to renew.

I had to create this new Parallels account in order to be able to post on this forum. I created it using the same email address that was associated with my previous Parallels account and subscription.

Could you please check my subscription and manually disable the automatic renewal? I would appreciate it if you could confirm that I will not be charged €119.99 on October 23, 2026.

I can provide any additional information needed to verify ownership of the subscription.

Thank you.

Benjamin
 

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Tatiana2 said:
Hello,
I need to cancel the automatic renewal of my Parallels Desktop for Mac Pro Edition subscription, but I cannot access my Parallels account.
My subscription is scheduled to renew on October 9, 2026 for €119.99.
I have requested a password reset several times, but I am not receiving any password reset emails. I have already checked my spam folder and added the Parallels email address to my allow list.
The “Manage your subscription” link in my original Cleverbridge purchase confirmation redirects me to the Parallels login page, so I have no way to cancel the renewal myself.
Thank you.
Click to expand...
Hi Tatiana, I have the same problem... Did you get a reply from Parallels?
 
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