you have entered an upgrade key. Please confirm it with a key from the previous version

McallenT@P · Jan 24, 2022

GauravA1 said:
Hi, I have the same issue. Is there a way to just pay the extra amount ($79.99 - $49.99 = $30) and get the full license?

Hello @GauravA1, If you are the first timer with Parallels Desktop for Mac, you need to purchase the full license. If you have purchased the upgrade, please provide the order reference number, so that we can refund the upgrade order and then you can purchase the full license. Thanks, Parallels Team.

GauravA1 · Jan 24, 2022

@McallenT@Parallels my order reference number is 316733630 (cleverbridge)

McallenT@P · Jan 25, 2022

GauravA1 said:
@McallenT@Parallels my order reference number is 316733630 (cleverbridge)

Hello @GauravA1, Your refund request for order # 316733630 has been submitted for processing. Refunds take five to seven business days to appear on your account. Thanks, Parallels Team.

Vladmeer · Feb 19, 2022

Same problem. I have keys for 14, 15, 16, 17 versions. None of them work.

DebasmitaM · Feb 19, 2022

InanO said:
is there anybody?

Hello, we sincerely apologize for the delay in response. Are you still facing the issue?

DebasmitaM · Feb 19, 2022

Vlad. said:
Same problem. I have keys for 14, 15, 16, 17 versions. None of them work.

Hello, kindly elaborate on the issue you are facing, so that we can understand better and help you out.

jinwen · Mar 6, 2022

Same problem. I have keys for 12 and 16. Key for 12 does not work.

DebasmitaM · Mar 6, 2022

jinwen said:
Same problem. I have keys for 12 and 16. Key for 12 does not work.

Hello, we have sent you a private message. Kindly check and response.

Bob30 · Mar 20, 2022

same here

McallenT@P · Mar 21, 2022

Bob30 said:
same here

Hello @Bob30, Please explain the activation issue and provide the license keys that you are facing issues with and we will check and get back to you. Thanks, Parallels Team.

Bob30 · Mar 21, 2022

should post license keys here or pm?

DebasmitaM · Mar 21, 2022

Bob30 said:
should post license keys here or pm?

Hello, kindly help us with your license key in a private message.

Bob30 · Mar 21, 2022

DebasmitaM@Parallels said:
Hello, kindly help us with your license key in a private message.

ping me by pm, will reply

DebasmitaM · Mar 22, 2022

Bob30 said:
ping me by pm, will reply

Hello, we have sent you a private message. Please reply us back with your license key and the error message you are getting.

DebasmitaM · Mar 22, 2022

Bob30 said:
ping me by pm, will reply

Hello, we have sent you a private message. Please reply us back with your license key and the error message you are getting.

DebasmitaM · Mar 22, 2022

Bob30 said:
ping me by pm, will reply

Hello, we have sent you a private message. Please reply us back with your license key and the error message you are getting.

PatrickN7 · Mar 25, 2022

Hello, I am having the same issue, I have purchased the upgrade after the trial instead of the full version. Could I upgrade to the full version or get a refund and buy it?

DebasmitaM · Mar 26, 2022

PatrickN7 said:
Hello, I am having the same issue, I have purchased the upgrade after the trial instead of the full version. Could I upgrade to the full version or get a refund and buy it?

Hello, please help us with your purchased reference number to assist you further.

Bob30 · Mar 28, 2022

DebasmitaM@Parallels said:
Hello, we have sent you a private message. Please reply us back with your license key and the error message you are getting.

could you read my pm? still get error, thanks

DebasmitaM · Mar 28, 2022

Bob30 said:
could you read my pm? still get error, thanks

we have responded to your PM.