DebasmitaM
Forum Maven
Hello, we have initiated the refund for your wrong purchase. The amount will reflect in your account within 5-7 business days.
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you have entered an upgrade key. Please confirm it with a key from the previous version
- Thread starter Igor Moreira
- Start date
DebasmitaM
Forum Maven
Hello, is this your first purchase? Exactly what is the error message you are getting while trying to active Parallels Desktop for Mac?Hello, I am having the same issue I can't get pass the activation screen thank you
Yes, this is my first purchase. i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me
DebasmitaM
Forum Maven
Hello, we have sent your a private message. Please help us with your both license keys there.Yes, this is my first purchase. i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me
DebasmitaM
Forum Maven
Hello, please help us with your purchased reference number to assist you further.Hey, I also accidentally purchased the upgrade key. Is there a way you can refund it, since I cannot use it?
The reference number that has been sent to me is "332552934"Hello, please help us with your purchased reference number to assist you further.
DebasmitaM
Forum Maven
Hello, we have initiated refund for your wrong purchase. The amount will reflect in your account within 5-7 business days.The reference number that has been sent to me is "332552934"
McallenT@P
Parallels Team
Hello @LarissaM, Your refund request for order # 332552934 has been submitted for processing. Refunds take five to seven business days to appear on your account. Thanks, Parallels Team.The reference number that has been sent to me is "332552934"
Hi, i worked with the free trail version of parallels desktop 17 a few weeks ago. Today i bought the upgrade version for students because the free trail version has expired. I entered the upgrade key but i need to confirm it with the key from the previous version. But i don't know the previous key, so how do i get the key?
DebasmitaM
Forum Maven
Hello,Hi, i worked with the free trail version of parallels desktop 17 a few weeks ago. Today i bought the upgrade version for students because the free trail version has expired. I entered the upgrade key but i need to confirm it with the key from the previous version. But i don't know the previous key, so how do i get the key?
after using trial version, you need to purchase full version of Parallels Desktop license key. Upgrade key only works, when you already have a previous version license key. Please help us with your upgrade purchased reference number so that we can initiate a refund for you and then you can purchase a full version of Parallels Desktop.
The reference number is "333455053"Hello,
after using trial version, you need to purchase full version of Parallels Desktop license key. Upgrade key only works, when you already have a previous version license key. Please help us with your upgrade purchased reference number so that we can initiate a refund for you and then you can purchase a full version of Parallels Desktop.
when I use a new Mac ,I have the same question.Can you. help me? Can you replace my upgrade key to full version one.I forget my old key.Hello, is this your first purchase? Exactly what is the error message you are getting while trying to active Parallels Desktop for Mac?
DebasmitaM
Forum Maven
Hello, unfortunately, we won't be able to replace your upgrade key with a full version license key. But if your purchase is under 30days refund policy, we can initiate a refund for your upgrade key, and then you can purchase a full version of Parallels Desktop license key.when I use a new Mac ,I have the same question.Can you. help me? Can you replace my upgrade key to full version one.I forget my old key.
OK, Can you reset the upgrade key for me. I can't activate my PD, and I can't find my old key. Its hide~~Hello, unfortunately, we won't be able to replace your upgrade key with a full version license key. But if your purchase is under 30days refund policy, we can initiate a refund for your upgrade key, and then you can purchase a full version of Parallels Desktop license key.
DebasmitaM
Forum Maven
Hello, we have sent you a PM. Please help us with your license key over there.OK, Can you reset the upgrade key for me. I can't activate my PD, and I can't find my old key. Its hide~~
DebasmitaM
Forum Maven
My cousins also faced the same problem. Are there any solutions to this problem? Please let me know.
Hello, kindly provide us with detailed information about the issue so that we can understand better and help you out.