"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

Bit poster
Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
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DanielF3 said:
Same here, reached activation limit for my Parallels Desktop 10 license. won't activate the old installations anymore
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Hi danielF3, we've made few changes in the key settings, please reactivate with the same license key. If the issue persists, please open Terminal end execute this command: prlsrvctl activate-license-online and let us know how it works. Thanks!
 
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SoonukJ said:
Hi. Whereas I am upgrading to new MacBook Pro, my PD 11 license has been deactivated from the old MBP, via "sign out" as KB article http://kb.parallels.com/123461 says, but it won't work on the new MBP saying I have reached the limit. Please kindly help. Thank you.
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Hi @SoonukJ
We have made few changes in the key settings, please restart Parallels Desktop to reactivate the product and let us know how it works.
 
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Hi, I need my license to be reset please. It say's that I'm at my limit.
Thanks,
Andrew

Update: I have tried the terminal command but it say's this:
Failed to activate the license: Unable to confirm the product license. Please activate the product first.
 
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Andrew17 said:
Hi, I need my license to be reset please. It say's that I'm at my limit.
Thanks,
Andrew

Update: I have tried the terminal command but it say's this:
Failed to activate the license: Unable to confirm the product license. Please activate the product first.
Click to expand...
Please let us know the version of Parallels Desktop you are trying to activate.
 
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I've just moved Parallels 10 from an old Mac to a new one, but when I try and activate it I get this message:
You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

There seems to be no reliable info on how to do this. The deactivate instructions for versions 11 and 12 don't apply. Does anyone have any info on how to get this to work?
 
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MartinS9 said:
I've just moved Parallels 10 from an old Mac to a new one, but when I try and activate it I get this message:
You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

There seems to be no reliable info on how to do this. The deactivate instructions for versions 11 and 12 don't apply. Does anyone have any info on how to get this to work?
Click to expand...
We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
 
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CLBA said:
I need to move my copy of Parallels 10 to another Mac, are you able to reset license? Thank you.
Click to expand...
We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
 
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There is probably zero chance of hearing back from them today. I am also thinking of jumping ship to VMWare. Their licensing is very similar, with one major execption: "Starting with Fusion 4.x, personal users only need one license to install on all Macs."(There is probably zero chance of hearing back from them today. I am also thinking of jumping ship to VMWare. Their licensing is very similar, with one major execption: "Starting with Fusion 4.x, personal users only need one license to install on all Macs."(https://passwordmania.blogspot.com/
Abdul@Parallels said:
Khurram,

Maheeshwar would have sent you a private message in Parallels Forum. Please check your forum private messages.
Click to expand...

) If I read that correctly, we only need one license for multiple machines.
) If I read that correctly, we only need one license for multiple machines.

Gamesurgeon said:
HomerS, do you know of a number or email address we can use to contact support directly? It's important that I sort this out by the EOD; otherwise, I will jump ship to VMWare Fusion.
Click to expand...
 
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I am also trying to move Parallels 10 to a new mac and receive the "Your product activation key reached its activation limit..." message. I have tried quitting Parallels and running the "prlsrvctl activate-license-online" command, but that also results in a "You have reached the maximum number of activations..." message.

Please reset my license so I can complete activation.
 
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