YouTube video D/L doesn't record Audio anymore on my M4 MacBook Pro

Discussion in 'Parallels Toolbox for Mac' started by ParallelsU1462, May 26, 2025.

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  1. ParallelsU1462

    ParallelsU1462

    Messages:
    1
    Parallels download video app on my M4 max MacBook Pro running Sequoia (OS 15.5), is not recording the corresponding audio anymore when downloading videos from YouTube. It used to work fine but recently it will only download the video w/o the audio. Is there some new bug in your s/w or have I accidentally changed some setting on my system which is blocking the audio to be downloaded? Can you tell me how to fix this, please?
     
    ParallelsU1462, May 26, 2025
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    851
    Best Answer
    Hello,

    The reported issue concerning YouTube video downloads has been successfully resolved.

    Kindly attempt the download once more and confirm if the operation is successful.

    If the issue persists, please collect a technical report (click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

    Thanks
     
    Avinash Bundhoo, Jun 5, 2026
    #5
  3. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    624
    Hello,
    This issue has been reported to our Development Team.
    Once there is a response from them - whether it is a request for additional information, a workaround, or a permanent fix - we will let you know.
    In addition, you may also subscribe to this article (Click Get Updates -> Subscribe) to be notified when the new update is released and see the list of changes.
    Thank you.
     
    Pramesh Boodadoo, May 29, 2025
    #2
  4. BruceK7

    BruceK7

    Messages:
    1
    Today is May 19, 2026 and the issue still persists.
     
    BruceK7, May 19, 2026
    #3
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    851
    Hello,
    Thank you for your feedback.
    Please be informed that the issue you have encountered is known to our Development team, and we have passed along the provided data to them.
    In the meantime, to keep abreast of potential fixes and updates, you can subscribe to this article https://kb.parallels.com/en/123955 and click on the "get updates" button to be notified of future updates.
    Thanks
     
    Last edited: Jun 3, 2026
    Avinash Bundhoo, Jun 1, 2026
    #4
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    851
    Best Answer
    Hello,

    The reported issue concerning YouTube video downloads has been successfully resolved.

    Kindly attempt the download once more and confirm if the operation is successful.

    If the issue persists, please collect a technical report (click the Parallels Toolbox icon in Mac menu bar > Settings (asterisk icon) > Help > Send Technical Data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this post.

    Thanks
     
    Avinash Bundhoo, Jun 5, 2026
    #5

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