"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

Bit poster
Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
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DanteC said:
I have this same issue. I switch computers a lot and didn't realize that there was an extra step to remove the licenses for Parallels. Is this an easy fix?
Click to expand...
Hello danteC,
In order to move the Parallels Desktop software from one computer to another, you should first uninstall Parallels Desktop from your old Mac, then install it on the new one. please refer this article.
 
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Hello! I'm trying out new macs, and got the same problem:
Wiped previous one, and now have the 'activation limit' on another one.
Can you please reset it?

I can't find a pm button to message the support guys, so putting it into the public. (how to do that?)
 
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Rafael1 said:
Hello! I'm trying out new macs, and got the same problem:
Wiped previous one, and now have the 'activation limit' on another one.
Can you please reset it?

I can't find a pm button to message the support guys, so putting it into the public. (how to do that?)
Click to expand...
Hello rafael1,
I would be glad to help you. I have sent you a private message requesting for information please check and reply.
 
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Pradeep@Parallels said:
Hello rafael1,
I would be glad to help you. I have sent you a private message requesting for information please check and reply.
Click to expand...
Pradeep@Parallels said:
Hello rafael1,
I would be glad to help you. I have sent you a private message requesting for information please check and reply.
Click to expand...
I too have the same situation, Parallels support, can you please do the same for me? I had to ship my Mac off to Apple for repair and when it came back I restored my drive from a backup and now it complains that I've used all my (1) activations. I am just using the same computer. Anyway, can you please release my activation so that I can use it again on my one computer. Thanks in advance.
 
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Yeah, this is ridiculous. I'm sure I had parallels on my desktop and laptop before and it worked just fine. But now, it doesn't work on anything. I emailed customer support and they gave me a useless reply telling me to uninstall from my other macs. I've uninstalled from my other macs. used pdremove. tried the deactivate license command with prlsvctl, rebooted a bunch of times. nothing works. This thing is just for personal use and I've already upgraded from 8 to 10 for compatibility. When copy protection makes it so paying customers can't use the software they purchased, it's just poor form.
 
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Thirty-one pages. Thirty-one pages and counting of paying customers having licensing issues.

I'm over Parallels. It's sad, really. Parallels, by far, runs faster than other VM providers, especially on the GPU side; but I can no longer consciously give money to such a shady company. All this, from having to email support to resolve our licensing issues, to forums support responding with PMs rather than public help, to allegedly combat piracy, when Adobe includes a simple, "Deactivate All" button?

No. Parallels 11.0 is where I stop. I feel sorry for your engineers, Parallels. They are clearly talented people working in handcuffs.
 
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I've done everything as described to transfer my single license to a new machine but no matter what I get the Activation has reached its limit, dialogue. Is there any help I can get on this problem as well?
 
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