you have entered an upgrade key. Please confirm it with a key from the previous version

Hello, I have made a similar mistake. I had no idea that I needed a full license first to be able to work parallel. I'd like to get my refund for this upgrade license, so I can get a full license. I can't find anywhere email address or number to call to help me.
 
Terry8 said:
Hello, I have made a similar mistake. I had no idea that I needed a full license first to be able to work parallel. I'd like to get my refund for this upgrade license, so I can get a full license. I can't find anywhere email address or number to call to help me.
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Hello, could you provide us with your purchase order number please?
 
Hey I have the same issue I bought an upgrade when I only had the free trial so I need to buy a full version of desktop 17 for Mac could I get my order refunded
 
Hello, I have made a similar mistake. I had no idea that I needed a full license first to be able to work parallel. I'd like to get my refund for this upgrade license, so I can get a full license. I can't find anywhere email address or number to call to help me.
 
Hi, i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me.
 
DanielB51 said:
Hi, i just have bought a update version from parallels desktop 13 to 14 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" request my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it? or please get refund to me.
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Hello DanielB51, Please send a personal message with the license key of the previous version and the new key. We will check and get back to you. Thanks, Parallels Team.
 
Hi, I have the same issue. "you have entered an upgrade key. Please confirm it with a key from the previous edition". I have no idea why it's an upgrade key since this is the first time I buy Parallel Desktop. I need some help, please.
 
DunbangY said:
Hi, I have the same issue. "you have entered an upgrade key. Please confirm it with a key from the previous edition". I have no idea why it's an upgrade key since this is the first time I buy Parallel Desktop. I need some help, please.
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Hi, if you didn't use Parallels Desktop before you need a full license to activate it.
In this case we can provide you with a refund for your upgrade license key and you will purchase the correct license.
Please reply us back with your purchase order number.
 
I purchased the "Parallels Desktop Standard EditionFor Home & Student Use" package and after inserting the activation key, it states " you have entered an upgraded key. Please confirm it with the key from the previous version"

What am I doing wrong here? Before this, I was on the free trial.
 
Francisco4 said:
Also incase this was a wrong purchase, I would definitely like my refund. (kindly, and thank you :))
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Hello @Francisco4, Yes, to activate the upgrade license you need to have a previous version license key. If you do not have the previous version key, please reply in a personal message with the order reference number of the upgrade license so we can refund the upgrade, and then you can purchase the full license from our website. Thanks.
 
McallenT@Parallels said:
Hello @Francisco4, Yes, to activate the upgrade license you need to have a previous version license key. If you do not have the previous version key, please reply in a personal message with the order reference number of the upgrade license so we can refund the upgrade, and then you can purchase the full license from our website. Thanks.
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How exactly do I send a private message through here? im a bit confused
 
McallenT@Parallels said:
Hello @Francisco4, Yes, to activate the upgrade license you need to have a previous version license key. If you do not have the previous version key, please reply in a personal message with the order reference number of the upgrade license so we can refund the upgrade, and then you can purchase the full license from our website. Thanks.
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Either way, here is my order reference number 297185072
 
Francisco4 said:
Either way, here is my order reference number 297185072
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Hello, Kindly delete this public post, and please don't share your personal details in the public platform because of security purpose, kindly check your private message and reply us back if your have any further queries. Thanks, Parallels Team.
 
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