Why there is no real customer care in Parallels?

[PolinaA]

This is an ongoing issue that I have with parallels, even though we pay so much for the subscription there is no working customer care to help resolve all the issues that come from Parallels bugs. Each time they make you wait for two days for the answer to any of your concerns and by this time you wasted the entire day to resolve the issue on your own, shifting all your deadlines, and looking for alternative products.

 

[DebasmitaM]

This is an ongoing issue that I have with parallels, even though we pay so much for the subscription there is no working customer care to help resolve all the issues that come from Parallels bugs. Each time they make you wait for two days for the answer to any of your concerns and by this time you wasted the entire day to resolve the issue on your own, shifting all your deadlines, and looking for alternative products.

Hello, we are sorry to hear that. We are here to assist you regarding your issue. Kindly let us know the exact issue you are facing with Parallels Desktop for Mac, so that we can help you better. Thanks, Parallels Team.