Unable to Update Subscription

I

ItN

Bit poster
Hello,
I've got a subscription that I've got the invoice for but when I try and register it in my account it tells me that key is registered to a different account. I don't think we have another account but do need some more licenses but would like this one attached to our main account. I'm also going to the account that is associated to my parallels on my computer. Any suggestions?
 
ItN said:
Hello,
I've got a subscription that I've got the invoice for but when I try and register it in my account it tells me that key is registered to a different account. I don't think we have another account but do need some more licenses but would like this one attached to our main account. I'm also going to the account that is associated to my parallels on my computer. Any suggestions?
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Hi ItN,

To aid in resolving this issue, kindly share with us the Cleverbridge transaction number present on your invoice.
 
Hi @FabiolaS ,
To aid in resolving this issue, kindly share with us the Cleverbridge transaction number present on your invoice in a private message
Thank you.
 
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