Unable to process the upgrade request

[TucoRiley]

For the past month or two I get the above message once a day. I am running OSX High Sierra, with Windows 10 as a virtual machine. My version of parallels is 11.2.3.
Any ideas why or how to get rid of this message?

Thank You

 

[Sathiya@Parallels]

For the past month or two I get the above message once a day. I am running OSX High Sierra, with Windows 10 as a virtual machine. My version of parallels is 11.2.3.
Any ideas why or how to get rid of this message?

Thank You

Hi TucoRiley. Please provide the screenshot of the error message to check and assist further.

 

[TucoRiley]

Thanks for the reply. I just received the message again. I happens once a day I believe. The message pops up over top of any program or windows desktop I am running at the time.

 

[Arun@Parallels]

Hi @TucoRiley , Parallels Desktop 11 for mac is not compatible with High Sierra. Please install Parallels Desktop 14 for mac trial ( https://kb.parallels.com/124227 ) and check if that resolves this issue.

 

[TucoRiley]

My version of parallels worked fine with Sierra and High Sierra for quite some time. This is a new message. In all other aspects Parallels and High sierra work without a hitch. I do not want to pay for an upgrade to get rid of an annoying message that is having no impact on my files or programs I am running. There has to be an easy simpler way to get rid of a software upgrade notice that obviously only is looking for more revenue while having no extra benefit to the software I am running?

 

[Hemnath@Parallels]

There has to be an easy simpler way to get rid of a software upgrade notice

Please click on the Parallels Desktop icon in the Mac menu bar on the top (it looks like 2 red lines), navigate to Preferences -> General, set 'Check for updates:' to 'Never' and close that window. Quit Parallels Desktop now and launch it again.

 

[TucoRiley]

Good Day;
I did as you suggested, still occurred the following day. Shut down parallels, restarted, still happening once a day. Check for updates shows never in "preferences/General/check for updates/"

 

[AJ@Parallels]

Good Day;
I did as you suggested, still occurred the following day. Shut down parallels, restarted, still happening once a day. Check for updates shows never in "preferences/General/check for updates/"

Hello TucoRiley, To help us understand the issue better, please take a screenshot of it which shows the ' never ' option is checked in (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.

 

[TucoRiley]

Here it is

 

[Hemnath@Parallels]

For the past month or two I get the above message once a day.

The next time the error message appears, generate a Technical Data Report while the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.

 

[TucoRiley]

The next time the error message appears, generate a Technical Data Report while the error message is being displayed (very important) and reply with the report ID number. We'll then investigate.

ID number 279729140

 

[Hemnath@Parallels]

ID number 279729140

Thanks. We will get back to you on this at the earliest.

 

[TucoRiley]

Good Day;

It has been ten days. I am wondering wha if anything you have found?

Thanks

 

[Hemnath@Parallels]

I am wondering wha if anything you have found?

Sorry for the delay. We'll get back to you on this asap. Thank you for your patience.

 

[Arun@Parallels]

Hi @TucoRiley , thank you for your patience. Please execute the following command in Terminal.app to fix this: defaults write "com.parallels.Parallels Desktop" "ProductPromo.ForcePromoOff" -bool yes