Trying reinstall Parallels Desktop after it constantly was "not responding"

[NathalieM]

I am on a MacBook Air, OSX Yosemite 10.10.5. Parallels 13.1.1. Windows 10,

Since Friday, my Parallels was "not responding". Today I uninstalled it and tried to re-install it, however, the process gets stuk at the stage of "checking for new software".

Could you please advise on what to do?

 

[Alfena@Parallels]

Hello @NathalieM , Please follow the steps provided at http://kb.parallels.com/123128 and check if it works.
Thanks

 

[NathalieM]

Well, after I succeeded to reinstall, it will not go fiurther than crashing each time that I to open it, so I am dealing with the same problem again (Parallels Desktop "not responding".

Please help.

 

[Alfena@Parallels]

Hello @NathalieM , Please run First Aid on your Mac by following the steps suggested at https://support.apple.com/en-in/guide/disk-utility/repair-a-disk-dskutl1040 , restart Mac and check if it works.
Thanks

 

[NathalieM]

It worked for one day and afterwards I still have the same issue:

 

[Meenakshi@Parallels]

It worked for one day and afterwards I still have the same issue:

This happens is because of the wrong permissions to the necessary folder on the Mac side.Please follow as suggested below:

1.Open Terminal application (Finder > Applications > Utilities > Terminal);
2.Copy the following command, paste it into Terminal window and press Return:
sudo chown -R root:wheel /Library/Preferences/Parallels
3.Try to run Parallels Desktop now.

NOTE: Also, there might an alias called 'Parallels' in the /Library/Preferences directory instead of folder called 'Parallels'. In such case please remove an alias. Please check if this works.Thanks!

 

[NathalieM]

Interesting... this is the message I get:

 

[Meenakshi@Parallels]

Interesting... this is the message I get:

The password is invisible here. So please type in the password and click Enter and check if that helps.Thanks!

 

[NathalieM]

Not sure which password it is asking for. The Administrator's?

This is the result

 

[Meenakshi@Parallels]

Not sure which password it is asking for. The Administrator's?

This is the result

Please enter your Mac Administrator password. Thanks!