Transfer License to new Mac

L

LanceM2

Bit poster
Hi Team,
I have just upgraded from an old Mac to a new one, and I need assistance to transfer my Parallels license/product key to the new machine.

I have seen through my research that there is no automatic way to do this and I have to ask Parallels staff to manually unregister the old machine so I can use my product key on the new machine.

I have a couple months left on my current license, I will renew on the new machine when the time comes, but I need to get this current situation resolved as soon as possible. Thank you!

P.S. I cannot use Migration Assistant due to the architecture difference, this must be done manually.
 
LanceM2 said:
Hi Team,
I have just upgraded from an old Mac to a new one, and I need assistance to transfer my Parallels license/product key to the new machine.

I have seen through my research that there is no automatic way to do this and I have to ask Parallels staff to manually unregister the old machine so I can use my product key on the new machine.

I have a couple months left on my current license, I will renew on the new machine when the time comes, but I need to get this current situation resolved as soon as possible. Thank you!

P.S. I cannot use Migration Assistant due to the architecture difference, this must be done manually.
Click to expand...

Hello @LanceM2 ,

Thank you for reaching out.

Unfortunately, we haven't found any license keys registered under your email address: l****e.mc****hy@pr***ess.com

Also, we couldn't see any licenses purchased using this email address.

For further investigation, kindly provide us with the following information:

1. Provide us with all possible email addresses you could use to make your purchase.

2. Your license key.

3. Provide us with the proof of purchase (invoice email, payment receipt from your local reseller, etc.).

4. Reference order number.

Kindly send this information to us in a private message.

Thanks
 
Hi Team,
I have just upgraded from an old Mac to a new one, and I need assistance to transfer my Parallels license/product key to the new machine.

I have purchase few different versions throughout the years and it seems that I have registered them under different emails. Could you help
 
Steve40, you should open a new thread instead of piggybacking on this one, I plan on deleting this one soon
 
LanceM2 said:
Steve40, you should open a new thread instead of piggybacking on this one, I plan on deleting this one soon
Click to expand...

I am so sorry but I don't know how to do it. Could you please explain how do you do that???

I don't have any social media accounts and can't find any information on how to properly do ask for help. I tried few days ago but did not get any answer. This is why I did it here?

Could you please help?? My trial ends in 8th days and I am unable to use my license.
 
Steve40 said:
Hi Team,
I have just upgraded from an old Mac to a new one, and I need assistance to transfer my Parallels license/product key to the new machine.

I have purchase few different versions throughout the years and it seems that I have registered them under different emails. Could you help
Click to expand...
Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!
 
You must log in or register to reply here.
Back
Top