subscription key not attached to my account

W

winnies

Bit poster
hi there, my mac had to have a new logic board installed. As a result, access to parallels was lost. When I tried to re-activate my subscription I first got the message that the subscription belongs on another mac. When I selected the Activate button (as the Parallels help post instructed to de-activate from my "old" mac to my "new") I got a new error message. This error says that the subscription belongs to a different account. As far as I know I have 2 Parallels accounts, I logged onto both and both show only "legacy" subscriptions not the current one. Please help? Thank you. p.s. running on trial at moment (expires in 7 days, so would be grateful to resolve asap).
 
Sort by date Sort by votes
winnies said:
hi there, my mac had to have a new logic board installed. As a result, access to parallels was lost. When I tried to re-activate my subscription I first got the message that the subscription belongs on another mac. When I selected the Activate button (as the Parallels help post instructed to de-activate from my "old" mac to my "new") I got a new error message. This error says that the subscription belongs to a different account. As far as I know I have 2 Parallels accounts, I logged onto both and both show only "legacy" subscriptions not the current one. Please help? Thank you. p.s. running on trial at moment (expires in 7 days, so would be grateful to resolve asap).
Click to expand...
Hi winnies. Please check and respond to our private message with the necessary information.
 
Upvote 0 Downvote
winnies said:
hi there, my mac had to have a new logic board installed. As a result, access to parallels was lost. When I tried to re-activate my subscription I first got the message that the subscription belongs on another mac. When I selected the Activate button (as the Parallels help post instructed to de-activate from my "old" mac to my "new") I got a new error message. This error says that the subscription belongs to a different account. As far as I know I have 2 Parallels accounts, I logged onto both and both show only "legacy" subscriptions not the current one. Please help? Thank you. p.s. running on trial at moment (expires in 7 days, so would be grateful to resolve asap).
Click to expand...
Hi, we've received your license key, we will check it and reply back to you soon
 
Upvote 0 Downvote
winnies said:
hi there, my mac had to have a new logic board installed. As a result, access to parallels was lost. When I tried to re-activate my subscription I first got the message that the subscription belongs on another mac. When I selected the Activate button (as the Parallels help post instructed to de-activate from my "old" mac to my "new") I got a new error message. This error says that the subscription belongs to a different account. As far as I know I have 2 Parallels accounts, I logged onto both and both show only "legacy" subscriptions not the current one. Please help? Thank you. p.s. running on trial at moment (expires in 7 days, so would be grateful to resolve asap).
Click to expand...
Sathiya@Parallels said:
Your Parallels Desktop for Mac Pro Edition license is registered with 'ws*****g@g******l.com'. Please use the same email address to login to your account and activate the product.
Click to expand...
hi Sathiya, I logged into that account and it does not show that subscription. Thanks.
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top