Renewal Reminder when I no longer have an active subscription!

[EthanM10]

I am receiving a 30 Day renewal reminder when I no longer have an active subscription. Is this a legitimate email? Or is this a spoofed phishing attempt to get my account credentials? I can confirm that I no longer have an active subscription - just two (2) permanent licenses.
Please Advise why I am receiving these "reminders".

 

[Ashley Chumun]

I am receiving a 30 Day renewal reminder when I no longer have an active subscription. Is this a legitimate email? Or is this a spoofed phishing attempt to get my account credentials? I can confirm that I no longer have an active subscription - just two (2) permanent licenses.
Please Advise why I am receiving these "reminders".
View attachment 23769

Hello @EthanM10 ,
Thank you for your feedback.
We can confirm that the email you received is legitimate. It was triggered because your Parallels Desktop Pro Subscription had expired, and Auto-Renewal was still enabled at the time of expiration.
To prevent any further renewal reminders, we have disabled the auto-renewal setting on our end. You will not receive any further renewal reminder emails.
Thanks!

 

[BartB3]

Hello,
I have a similar situation. The product subscription expired over 1 year ago, and we got a reminder that we will be billed for $199.
The worst thing is that I have tried to ask for Support for Billing issues, and the only option is Facebook Messenger, Twitter and Community Support....
Very disappointing, as I have no idea where to find the active subscription or the one that will renew...