Reinstall Parallels tools?

P

Pixeljugger

Member
So I'm on my 5 or 6th fresh v4 VM now and installing Parallels tools from the dropdown menu simply does not work. No reaction. Is there a way to reinstall Parallels tools manually? Od do I have to restart again?
 
select the option from the drop down. this makes it available to windows. after that xp should see it in my computer as either a cd or floppy disk. open that and run the setup.

is it possible you have autorun disabled on the xp side?
 
ah....

*shh* don't tell anyone but i think there might be a few bugs running around P4...

the actual files are located in Library -> Parallels -> Tools

from there you can mount the iso directly. (prl-tools-win.iso)
 
Yes, I found plenty already. This one is new to me, since Tools installation worked in all other VMs I created properly. Now I finally have a VM that seems to run smooth and stable but I can't install the tools. Great .....
 
Pixeljugger said:
So I'm on my 5 or 6th fresh v4 VM now and installing Parallels tools from the dropdown menu simply does not work. No reaction. Is there a way to reinstall Parallels tools manually? Od do I have to restart again?
Click to expand...

After selecting "Install Parallels Tools" from the menu, the ISO-image with tools is connected to the VM and is visible as CD-ROM (usually, drive d:)

It is very strange that installation doesn't autostart (does the VM has CD-ROM device?), but it is possible to click in the Windows explorer to the CD-ROM and start the setup.exe directly
 
Yes the VM has a CD-Drive. I tried with multiple settings ...

None of the above works.

I generated a new VM, now the Parallels installer popped up, installed some stuff. Rebooted, but there is no sign of the tools being installed actually??? And I get the "Parallels tools are not installed ..." message in the VMs Status bar when I boot it up. I can not switch to Coherence, although it is selected as start up preference for the VM, mouse sharing does not work etc. etc. So clearly a sign actually nothing got installed.
 
Sorry for the inconvenience.. Really strange, that installer had failed silently.. Could you please take a look into the c:\windows\temp\parallels-tools-setup.log, aren't there anything suspicious?
 
This is the last 3 entries. I also noticed that the tools installer exe(s) are in that folder.

2008-11-12 00.06.46 : setup.exe - IsUserAdmin()=1, IsIsaHal()=0, HadAcpiHal()=1, IsWinXP()=1 IsWin2003()=0

2008-11-12 00.06.46 : command line: --silent

2008-11-12 00.06.46 : RemoveScheduleSelfRunOnce: success prl_tools_setup_once.exe

2008-11-12 00.06.46 : UninstallPd3Tools: failed to open 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B730E908-1FD5-4170-A0FE-B6AB874344F0}'

2008-11-12 00.06.46 : PD3 Tools status: NOT FOUND

2008-11-12 00.06.46 : CommunicateHost: data=0 size=10

2008-11-12 00.06.46 : Compatibility mode status: OFF

2008-11-12 00.06.46 : CommunicateHost: data=0 size=10

2008-11-12 00.06.46 : No need to migrate VM

2008-11-12 00.06.46 : No PD3 Migration - continue installation.

2008-11-12 00.07.07 : Hiding '\Device\HarddiskVolume2\WINDOWS\system32\rundll32.exe' (2272) ...
2008-11-12 00.07.17 : Express Install.
2008-11-12 00.07.17 : Deleting file 'C:\Need Install Parallels Tools'
2008-11-12 00.07.18 : Running Setup: ' /s /v"/qr /lv* \"C:\WINDOWS\Temp\\parallels-tools-setup.log\" SILENT_INSTALL=Yes PIS_SETUP_LOCATION=C:\WINDOWS\Temp\pis_setup.exe LAUNCHED_BY_SETUP_EXE=Yes " /w'
2008-11-12 00.08.17 : Setup nRetCode=0
2008-11-12 00.08.17 : Installer exited normally
2008-11-12 00.08.22 : Cleanup AlRestoreAutoLogin()=2
2008-11-12 00.08.22 : Eject Cd inited
2008-11-12 00.08.22 : Otg request return error -8
2008-11-12 13.40.15 : --------------------------------------------

2008-11-12 13.40.15 : setup.exe - IsUserAdmin()=1, IsIsaHal()=0, HadAcpiHal()=1, IsWinXP()=1 IsWin2003()=0

2008-11-12 13.40.15 : command line: --silent

2008-11-12 13.40.15 : RemoveScheduleSelfRunOnce: success prl_tools_setup_once.exe

2008-11-12 13.40.15 : UninstallPd3Tools: failed to open 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B730E908-1FD5-4170-A0FE-B6AB874344F0}'

2008-11-12 13.40.15 : PD3 Tools status: NOT FOUND

2008-11-12 13.40.15 : CommunicateHost: data=0 size=10

2008-11-12 13.40.15 : Compatibility mode status: OFF

2008-11-12 13.40.15 : CommunicateHost: data=0 size=10

2008-11-12 13.40.15 : No need to migrate VM

2008-11-12 13.40.16 : No PD3 Migration - continue installation.

2008-11-12 13.40.37 : Express Install.
2008-11-12 13.40.37 : Deleting file 'C:\Need Install Parallels Tools'
2008-11-12 13.40.37 : Running Setup: ' /s /v"/qr /lv* \"C:\WINDOWS\Temp\\parallels-tools-setup.log\" SILENT_INSTALL=Yes PIS_SETUP_LOCATION=C:\WINDOWS\Temp\pis_setup.exe LAUNCHED_BY_SETUP_EXE=Yes " /w'
2008-11-12 13.41.39 : Setup nRetCode=0
2008-11-12 13.41.39 : Installer exited normally
2008-11-12 13.41.52 : Cleanup AlRestoreAutoLogin()=2
2008-11-12 13.41.52 : Eject Cd inited
2008-11-12 13.41.52 : Otg request return error -8
2008-11-12 13.50.30 : --------------------------------------------

2008-11-12 13.50.30 : setup.exe - IsUserAdmin()=1, IsIsaHal()=0, HadAcpiHal()=1, IsWinXP()=1 IsWin2003()=0

2008-11-12 13.50.30 : command line: --silent

2008-11-12 13.50.30 : RemoveScheduleSelfRunOnce: success prl_tools_setup_once.exe

2008-11-12 13.50.30 : UninstallPd3Tools: failed to open 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B730E908-1FD5-4170-A0FE-B6AB874344F0}'

2008-11-12 13.50.30 : PD3 Tools status: NOT FOUND

2008-11-12 13.50.30 : CommunicateHost: data=0 size=10

2008-11-12 13.50.30 : Compatibility mode status: OFF

2008-11-12 13.50.30 : CommunicateHost: data=0 size=10

2008-11-12 13.50.30 : No need to migrate VM

2008-11-12 13.50.30 : No PD3 Migration - continue installation.

2008-11-12 13.50.52 : Express Install.
2008-11-12 13.50.52 : Deleting file 'C:\Need Install Parallels Tools'
2008-11-12 13.50.53 : Running Setup: ' /s /v"/qr /lv* \"C:\WINDOWS\Temp\\parallels-tools-setup.log\" SILENT_INSTALL=Yes PIS_SETUP_LOCATION=C:\WINDOWS\Temp\pis_setup.exe LAUNCHED_BY_SETUP_EXE=Yes " /w'
2008-11-12 13.51.59 : Setup nRetCode=0
2008-11-12 13.51.59 : Installer exited normally
2008-11-12 13.52.08 : Cleanup AlRestoreAutoLogin()=2
2008-11-12 13.52.08 : Eject Cd inited
2008-11-12 13.52.08 : Otg request return error -8
Click to expand...
 
Seems ok.
There should actually exist one more file in the c:\windows\temp - parallels-tools-setup.log (beside parallels-setup.log)

Could you take a look in it also?

Tools may be installed from Control Panel->Add Remove Programs->Parallels Tools -> Uninstall. After reboot it is possible to install tools again from scratch
 
Just for the fun of it I started up the "plt_tools_install_once.exe" I found in the TEMP folder. I certainly did install more then when just running the installer upon the first startup of the VM.

The Tools got installed, now I'm back to the "Harddisk 1" can not be mounted problem .... sigh ...

Really guys, it's been 1.5 days and I have not been able to get a proper VM running.
 
I rebooted the Mac. Started up the VM in question, now I get the "cannot connect to network" problem followed by the "harddisk 1" problem.

So I'm back to the problems I had when I first installed v4 yesterday morning.
 
Pixeljugger said:
I rebooted the Mac. Started up the VM in question, now I get the "cannot connect to network" problem followed by the "harddisk 1" problem.
Click to expand...

Unfortunately I don't know anything about problems with harddisks (my area is networking and I know a little in guest installer)..

About "cannot connect to network" trouble: it seems to be very rare problem with loading kernel modules at Mac OS X startup (yes, your problem report was very useful) and it will not appear in the next update. But for know when this error is popupped it is required to load the driver manually from command line:

sudo kextload /System/Library/Extensions/prl_netbridge.kext
 
Elric said:
it is required to load the driver manually from command line:

sudo kextload /System/Library/Extensions/prl_netbridge.kext
Click to expand...

Well, at least we have a workaround for that and it works. But does not really help when the VM can not be started anymore because of that Harddisk 1 problem.

It is getting really annoying.



ps.:I'll check out the VM Fusion trial and see what it has to offer for me.
 
Pixeljugger said:
the VM can not be started anymore because of that Harddisk 1 problem.
Click to expand...

About this Bootcamp partition issue:

I've asked the person responsible for the HDD and he said that this is a problem with locked Bootcamp partition (either from previous start of VM or by third-party driver.). Issue with VM will be fixed in the next update (..), but for now it is either required to reboot the Mac or restart parallels services by doing from command line

sudo launchctl stop com.parallels.desktop.launchdaemon
and then after few seconds
sudo launchctl start com.parallels.desktop.launchdaemon
 
Elric said:
sudo kextload /System/Library/Extensions/prl_netbridge.kext
Click to expand...

tonycarreon said:
could this also have been resolved by using shared networking instead of bridged or is the extension loaded regardless of the networking typed used?
Click to expand...
Nope, the networking type does no difference. This is only an issue for a very few number of users with kextension not loaded during system startup.. for now only Pixeljugger have reported it.
 
So we end up with 3 Terminal calls in order to get the VM running. Sounds like a hotfix for the people affected is in order. Or at least an Apple script to make it more comfortable.
 
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