Regular crashing after upgrading to Desktop 13 and High Sierra

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PhilipF4

Bit poster
I'm getting a regular, once or twice a day, crash where the the Windows screen stops responding and panels and buttons flicker colour and transparency. I can't quit applications or navigate anything so have to do a hard reset.

I have not changed my VM configuration, just upgraded Mac OS from Sierra to High Sierra and Parallels Desktop for Mac from v12 to v13. I'm using Sage payroll software and Office (Excel, Outlook etc) generally when this happens.

Please can somebody help?
 
Best answer
Dmitry Geynisman
Guys, in case of any crashes we need technical data reports from you to diagnose the issue.
Please send it via Help menu > Send Technical Data and port the report ID along with your use case. Thank you!
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Hi Arun, how can I "clear the temp files on my Windows virtual machine and perform clean boot"? I went in win 10, searched for TEMP directory but found only some text files. Should I cancel those files?
 
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GiovanniG1 said:
Hi Arun, how can I "clear the temp files on my Windows virtual machine and perform clean boot"? I went in win 10, searched for TEMP directory but found only some text files. Should I cancel those files?
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You can open RUN window and type "cleanmgr" to launch Disk Utility to delete junk in Windows. You can refer to the Microsoft article to do a clean boot.
 
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