Refund Request and Disable Auto-Renewal

[HtinL]

Hello,

I’m contacting you regarding a recent renewal charge for my Parallels Desktop for Mac subscription.

Cleverbridge reference number: 547835991

I originally subscribed to Parallels Desktop about one year ago. However, I believe I had already disabled the auto-renewal option. Despite this, I was recently charged again for another one-year subscription.

I also checked my Parallels account, but I could not find any active subscription plan or renewal setting that would allow me to cancel it.

I previously submitted a contact form through the Parallels Desktop website regarding this issue. However, it has now been 5 days and I have not received any response or follow-up.

I would therefore like to request the following as soon as possible:

1. Please refund the latest one-year subscription charge.
2. Please cancel the subscription and permanently disable auto-renewal so that I will not be charged again.
3. Please remove my saved credit card/payment information associated with this subscription, if possible.
4. Please confirm once the refund and cancellation have been processed.

I did not intend to renew the subscription, and I have already been waiting 5 days for a response through the contact form. I would appreciate it if this could be handled urgently, especially regarding the refund.

Thank you.

 

[dana18]

Hello,

I’m also contacting you regarding the auto subscription renewal for Parallels Desktop for Mac subscription.

Cleverbridge reference number: 514647133.

I checked my Parallels account, and there is NO active subscription plan or renewal setting that would allow me to cancel it.
Please help me cancel the subscription and permanently disable auto-renewal, because I have not agreed to this.